Is this list official?

No. It is a directory of each organisation's own published bereavement route, read off their own page and dated. Valoren is not affiliated with, endorsed by, or acting as agent for any organisation listed. Every entry links to the source page so you can check it yourself, and each carries the date we last read it. Where an organisation's route could not be read from their own page — because it renders client-side or sits behind bot protection — we left them out rather than copying a number from a third-party directory.

Does Tell Us Once cover the banks?

No. Tell Us Once reaches government: HMRC, DWP, the Passport Office, DVLA, your local council, Veterans UK, Social Security Scotland, and several public-sector pension schemes. It does not reach banks, building societies, insurers, utilities or telecoms. Those still have to be told one by one, or through the Death Notification Service where the institution is a member. This is the single most common misunderstanding about the service.

If I use the Death Notification Service, is the bank done with?

No — it notifies, it does not close anything. Santander's own bereavement page states it plainly: the service tells them of the death, but you still have to complete their bereavement form before an account can be closed or ownership transferred. Treat the service as the way to stop the accounts being live, then expect a second, institution-specific step for each one. The service also warns that if money or property needs releasing urgently, you should speak to the bank directly first.

Why do the probate thresholds differ from bank to bank?

Because each bank sets its own. There is no statutory figure at which a bank must see a grant of probate — it is each institution's own risk policy, which is why the published figures here differ so widely from one bank to the next. Some banks publish no figure at all — NatWest, Lloyds and Halifax decide case by case — while HSBC publishes two, £50,000 with a will and £25,000 without, and can still ask for a grant below them. Never assume one bank's figure applies to another, and be wary of third-party lists that quote a threshold the bank itself does not publish — we found exactly that on one entry here.

How many copies of the death certificate should I order?

More than one, because the organisations here do not agree. Barclays, Santander and Nationwide accept a photocopy; Lloyds' page asks for an original from the registrar; Starling wants a copy but also a certified copy of your own photo ID. BT and DVLA say they do not need the certificate at all. Since several want a document in hand at the same time, one certificate becomes the bottleneck — and the organisations that need nothing are the exception here, not the rule.

An entry is out of date, or an organisation is missing. What then?

Check the source link first — it is the authority, not this page. Every entry shows the date we last read the organisation's own page, and SONAR — our own weekly watch over every figure and link this site publishes — re-checks each link and flags a route that has moved or a phone number that no longer appears on the page. What SONAR cannot do is edit an entry: a person re-reads the page and re-stamps it, because a robot writing a phone number into a bereavement directory is exactly the failure this format exists to prevent. Organisations are missing where we could not read their route from their own page; the data file names them rather than quietly omitting them.

UK Bereavement Contacts — Bank & Provider Routes (2026)

The register

66 records, 13 sectors — the mark tells you which before you read the name.

Provenance of everything below

Every entry was read from that organisation’s own live bereavement page on the date stamped against it, and links straight back to it. Nothing here comes from a third-party directory, a search snippet, or memory. Last read 24 September 2026.

We are not affiliated with, endorsed by, or acting as agent for any organisation listed. Routes and phone numbers change.

SONAR — our own weekly watch over every figure and link this site publishes — re-checks every link here and flags one that has moved, but it cannot edit an entry; a person re-reads the page and re-stamps it. If an entry and the source page disagree, believe the source page and treat ours as stale.

Where a route could not be read from an organisation’s own page, that organisation is left out and named as left out, with the reason — 9 of them, listed under the directory.

Two services tell several organisations at once

Start here, because telling one service is less work than telling fourteen. Between them these two cover most of government and many of the banks — but neither covers everything, and the gap is where people lose weeks. Read the limits as carefully as the routes.

Tell Us Once

Government

Set up by the registrar when you register the death — they either complete it with you or give you a unique reference number to use online or by phone.

Tell Us Once — how to tell them, by channel
Channel	Contact detail
Online	GOV.UK Tell Us Once service, using the reference number the registrar gives you
Phone	The registrar gives you the number to call (Relay UK available; a BSL video relay service exists)
In person	At the register office, when you register the death

One submission reaches

HM Revenue and Customs (HMRC)
Department for Work and Pensions (DWP)
Passport Office
Driver and Vehicle Licensing Agency (DVLA)
The local council
Veterans UK
Social Security Scotland
Some public-sector pension schemes, including the Armed Forces, Civil Service, Local Government (LGPS) and NHS schemes

Have ready

The Tell Us Once reference number from the registrar
The surname of the person who died and the date they died
Name, address and contact details of the executor or administrator
If there is a surviving spouse or civil partner: their name, address, telephone number and National Insurance number or date of birth
If not: the name and address of the next of kin
If they died in a hospital, nursing home, care home or hospice: the name and address of that institution
Their National Insurance number if they were paying into or drawing from a listed public-sector pension scheme

Worth knowing

It does not reach banks, building societies, insurers, utilities or telecoms — those still have to be told one by one.
You must use the service within 28 days of getting your reference number.
Available only if the person was living in England, Scotland or Wales. Not available for Northern Ireland, or if the person lived abroad permanently.
The death must have been registered, or reported to a coroner with a final or interim death certificate in hand.
You need permission from the surviving spouse or civil partner, next of kin, executor or administrator before giving their details.

gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-oncetheir own page, and the authority · checked 20 August 2026

Death Notification Service

Multi-institution service

One free online submission notifies every member bank and building society at the same time.

Death Notification Service — how to tell them, by channel
Channel	Contact detail
Online	Free online form at deathnotificationservice.co.uk

Have ready

Details of the person who died, entered on the online form (the service lists what it needs before you start)

Worth knowing

Notification only. Santander’s own bereavement page states plainly that the service tells them of the death but you still have to complete their bereavement form before an account can be closed or transferred — expect the same of other members.
Validation checks mean the notification reaches the institutions on a published timetable rather than instantly: for a Monday submission, by 4pm Tuesday if sent before noon, by 4pm Wednesday if sent after noon.
The service’s own guidance: if the case is urgent or complex — money or property needing release from the estate quickly — speak to the bank or building society directly first.
If someone has already notified the service about the same person, it stops you and directs you to its contact centre.
Members are listed on the service’s own site; it does not cover every institution.

deathnotificationservice.co.uktheir own page, and the authority · checked 20 August 2026

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The directory, organisation by organisation

Nothing here is hidden behind a click. Every route, every set of opening hours and every document list is on the page, so you can search it, print it, or read it on a phone in a hospital corridor.

ContentsTap a sector to narrow the list, then tap a name to go straight to its card.

Bank

16 entries

Barclays

Bank

Online notification form (their stated first route — no call or visit needed), or phone, branch, or post.

Barclays — how to tell them, by channel
Channel	Contact detail
Online	“Notify or add documents” form on the page — you can return later to add documents
Phone	0800 068 2238, then option 2 for the bereavement teamPage cites its standard Monday-to-Friday line hours
Post	Bereavement Service Centre, Barclays Bank PLC, PO Box 1495, Pallion Trading Estate, Sunderland SR5 9YB
In person	Any Barclays branch

Have ready

The death certificate provided by the registrar — original or photocopy. Interim death certificates, coroner’s certificates, and non-UK certificates translated into English are also accepted
An account settlement form, confirming who is legally responsible for the estate and where money should be sent
A grant of probate, grant of confirmation or letters of administration if the sole accounts total more than £50,000

Worth knowing

They issue a bereavement reference number beginning BRV — quote it on every later contact.
Sole accounts are frozen within 24 hours of notification; joint accounts stay open in the survivor’s name.
No probate is needed for joint accounts.
Barclays Partner Finance is not notified automatically — it has to be told separately.

barclays.co.uk/what-to-do-when-someone-diestheir own page, and the authority · checked 20 August 2026

HSBC UK

Bank

Online “Share bereavement details” portal, available 24 hours a day — their stated quickest route. Phone and branch alternatives.

HSBC UK — how to tell them, by channel
Channel	Contact detail
Online	“Share bereavement details” portal — submit a notification, then use the reference number they send to upload documents later
Phone	0800 085 1992 (+44 (0)114 252 0249from outside the UK)08:30–18:00 Monday to Friday, 09:00–14:00 Saturday, excluding public holidays
In person	Any HSBC UK branch

Have ready

The customer’s death certificate
The will, or a grant of probate, if you are named executor and want to open an executor bank account
A grant of probate or letters of administration — HSBC publishes amount limits above which they ask for one (£50,000 with a will, £25,000 without), and may still ask for one below those limits

Worth knowing

HSBC UK publishes explicit amount limits, and reserves the right to override them. On their own “What to do when someone dies” page: “Amount limits (UK residents): If there is a will (Grant of Probate): £50,000. If there is no will (Letters of Administration): £25,000” — followed immediately by “Every situation is different... We may still ask for a Grant of Probate or Letters of Administration even if the balance is below the amount limits above.” So the limits are real but not a guarantee. Read from hsbc.co.uk/help/life-events/bereavement/what-to-do-when-someone-dies/ on 2026-09-02.
Third-party guides sometimes quote these same limits without saying where they come from. These two are HSBC’s own published figures, read from their own page on the date below — but the limits are a starting point, not a promise: HSBC can still ask for a grant below them.
The portal lets you upload the death certificate, will or grant of probate without re-entering your details.

hsbc.co.uk/help/life-events/bereavementtheir own page, and the authority · checked 2 September 2026

Lloyds Bank

Bank

Online bereavement form — their stated quickest route. Phone alternative, seven days a week.

Lloyds Bank — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement service linked from the page
Phone	0800 015 0012 (+44 (0)1733 261630from abroad)8am to 6pm, 7 days a week

Have ready

The death certificate — their page asks for an original copy from the registrar. An interim death certificate or a coroner’s certificate is also accepted
A grant of probate or letters of administration where one is needed; they tell you whether it is

Worth knowing

You do not need the official death certificate to make the first notification — their page says telling them early helps protect the accounts from fraud.
A separate line, 0800 056 0171 (Monday to Friday 9am to 5pm), is for cases where Lloyds itself is named as executor.
Their page notes the grant of probate usually takes 8 to 16 weeks to come back from the Probate Registry, and administering an estate 9 to 12 months.
Being told about a death at Lloyds does not tell other organisations outside Lloyds Banking Group.

lloydsbank.com/help-guidance/support-and-wellbeing/life-events/bereavement.htmltheir own page, and the authority · checked 20 August 2026

Halifax

Bank

Online bereavement form — their stated quickest route. Same group bereavement line as Lloyds.

Halifax — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form linked from the page
Phone	0800 015 0012 (+44 (0)1733 261630from abroad)8am to 6pm, 7 days a week

Have ready

The death certificate — an interim death certificate or a coroner’s certificate is also accepted
A grant of probate where one is needed; their page says they may not need to see it, depending on the products held

Worth knowing

Halifax, Lloyds Bank and Bank of Scotland share one Lloyds Banking Group bereavement route — one notification covers the group’s own brands, but not organisations outside it.
0800 056 0171 (Monday to Friday 9am to 5pm) is the line for cases where Lloyds or Bank of Scotland is named as executor.
Mortgage payments remain due, but their page states they do not expect payments to be made for up to 18 months from the date of death while probate is obtained — the amount owed increases in the meantime.

halifax.co.uk/helpcentre/support-and-wellbeing/life-events/bereavement.htmltheir own page, and the authority · checked 20 August 2026

NatWest

Bank

Online form — their stated fastest route. Phone, webchat and branch alternatives, all open to next of kin, executors and solicitors.

NatWest — how to tell them, by channel
Channel	Contact detail
Online	“Complete online form now” on the page
Phone	0800 161 5903 (Relay UK: 18001 0800 161 5903)9am–5pm Monday to Friday, excluding bank holidays
In person	Any NatWest branch — documents can be accepted there

Have ready

The death certificate and the will, where you have them — the form asks whether you hold them
Documents can be handed in at a branch, and webchat will help you find the best way to send them

Worth knowing

Anyone can complete the form, but their page states the estate can only be closed after they have spoken to the closest next of kin or the executor.
Webchat is available Monday to Friday 8am–5pm — a wider window than the phone line.

natwest.com/life-moments/bereavement.htmltheir own page, and the authority · checked 20 August 2026

Santander UK

Bank

Online form, phone, branch or post — four published routes.

Santander UK — how to tell them, by channel
Channel	Contact detail
Online	“Notify us online” form on the page
Phone	0800 587 58708am–6pm Monday to Friday, 9am–2pm Saturday, closed Sunday
Post	Their Bereavement Centre — the page gives the address alongside the documents it wants sent there
In person	Any Santander branch

Have ready

Proof of death: the original death certificate, a certified copy or a photocopy. An interim death certificate or a coroner’s certificate is also accepted
A grant of representation or probate if the total value of all sole-name accounts is more than £50,000
Funeral or florist invoices and the original death certificate, if you want funeral costs paid from the account

Worth knowing

Santander is a Death Notification Service member, but their own page is explicit: the service only tells them of the death — you still have to complete their online or postal bereavement form before an account can be closed or ownership transferred.
Funeral director or florist costs can be paid from the account before a grant of representation or probate is issued.
Any remaining borrowing balance is passed to their probate partner, who usually makes contact within 30 days.

santander.co.uk/personal/support/customer-support/bereavementtheir own page, and the authority · checked 20 August 2026

TSB

Bank

Online form — their stated fastest route, but photo ID is mandatory to complete it. Phone, video call and branch alternatives.

TSB — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form (DocuSign) — needs a smartphone or tablet with a camera, photo ID, and an email address
Phone	0345 835 7834
In person	Any TSB branch, or a face-to-face video call, bookable online and available 7 days a week

Have ready

Photo ID — a driving licence or passport — photographed for the online route. Without it you have to notify another way
An email address, so they can contact you about the accounts
The death certificate, original or a copy
A funeral invoice, if applicable

Worth knowing

The online form expires after 60 minutes for security; your information is saved and you sign back in with Government ID to continue.
Any next of kin or executors you name on the form are emailed a copy to sign digitally — account closure begins once everyone has signed.
There is a separate online route for legal-service representatives.
Re-read 2026-09-24: the page moved to Help and support, Bereavement and coping with loss; 0345 835 7834 and the online form (DocuSign) confirmed there.

tsb.co.uk/help-and-support/bereavement-and-coping-with-loss.htmltheir own page, and the authority · checked 24 September 2026

Monzo

Bank

Online form at monzo.com/bereavements, or email. No phone route is published on their own bereavement pages.

Monzo — how to tell them, by channel
Channel	Contact detail
Online	Form at monzo.com/bereavements — your email is verified first, then you can share details and upload documents
Email	bereavements@monzo.com

Have ready

The email address on the account
A scanned copy or clear photo of the death certificate — most formal UK and international records are accepted, translated into English if the document is not in English
The grant of probate, letter of administration or will
If you are the next of kin: your relationship to the person who died, and proof of identity — a driving licence or passport

Worth knowing

They state they reply within 3 business days.
Anyone can tell them about a death, but on repaying money their bereavement guide says they take directions only from the executor of the estate, the next of kin, or a solicitor working on behalf of either.
Their release limit is on a separate help article, not the bereavement page: below £25,000 an indemnity form (and ID) is enough; above £25,000 they also need the grant of probate or letters of administration. Help article 'Balance transfer when a Monzo account holder passes away', re-read 2026-09-24.
Their page says to share what you have; you are not expected to have everything at first contact.

monzo.com/bereavementstheir own page, and the authority · checked 20 August 2026

Starling Bank

Bank

Phone or email, 24 hours a day, seven days a week — documents follow by email or post.

Starling Bank — how to tell them, by channel
Channel	Contact detail
Phone	020 7930 445024/7
Email	help@starlingbank.com — address it to the Bereavement Team
Post	Bereavement Team, Starling Bank, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London E1 6PW

Have ready

A copy of the death certificate or coroner’s certificate
A certified copy of your photocard driving licence or passport — certification is not needed if you are yourself a Starling customer
A grant of probate or letters of administration if the account balance is more than £30,000

Worth knowing

Once they have the documents they usually transfer the money within 2 working days; anything owed to Starling is settled first.
Third-party guides widely quote a £10,000 probate threshold for Starling. Their own page says more than £30,000 — checked 2026-08-20.

starlingbank.com/faq/customer-support/bereavementtheir own page, and the authority · checked 20 August 2026

Chase UK

Bank

Phone, post or email direct to Chase’s own Bereavement Team; Chase also promotes the multi-bank Death Notification Service (DNS) online form first for people notifying several banks at once, which skips the death-certificate copy and ID checks and gets a reply within 10 working days.

Chase UK — how to tell them, by channel
Channel	Contact detail
Online	Death Notification Service (DNS) online form at deathnotificationservice.co.uk — a multi-bank service, not a Chase-only form; Chase say they’ll respond within 10 working days
Phone	0800 376 3333 (from the UK) / +44 20 3493 0829 (from abroad)
Email	bereavements.uk@chase.com
Post	Bereavement Team, Chase UK, PO Box 17507, Edinburgh, EH12 1PX — include a copy of the death certificate provided by a register office

Have ready

Proof of your identity — a valid UK or international passport, a valid UK or international driving licence, or a UK armed forces card
A copy of the death certificate provided by a register office (Chase can also accept an interim death certificate, a coroner’s certificate of the fact of death, or a death certificate issued outside the UK, translated into English)
A grant of representation if you have one — a grant of probate, letters of administration, or a certificate of confirmation

Worth knowing

Chase recommend the Death Notification Service if you have multiple banks to notify — you won’t need to send a copy of the death certificate or complete ID checks with each one.
No phone opening hours are stated on Chase’s own bereavement page.
Once notified, Chase say communications with the customer may not stop immediately, and apologise for any distress this may cause.

chase.co.uk/gb/en/hub/bereavementtheir own page, and the authority · checked 31 August 2026

first direct

Bank

Online form is first direct’s own stated quickest way to notify them; a phone line (8am–10pm weekdays, shorter at weekends), any HSBC branch in person, post, or the multi-bank Death Notification Service are also offered.

first direct — how to tell them, by channel
Channel	Contact detail
Online	Online notification form at firstdirect.com/help/life-events/bereavement/ — first direct’s own stated 'quickest and easiest way' to tell them
Phone	0113 276 6669 (UK) / +44 113 234 5678 (Channel Islands, Isle of Man and abroad)8am–10pm Monday to Friday, 8am–7pm Saturday and Sunday
Post	first direct, Bereavement Support Team, 40 Wakefield Road, Leeds, LS98 1FD
In person	Any local HSBC branch — first direct is a division of HSBC UK Bank plc and the branch will liaise with the Bereavement Support Team; bring ID, the death certificate or coroner’s report, and a copy of the will if there is one

Have ready

Formal confirmation of the death, such as an original or certified copy of the death certificate or the coroner’s certificate
One form of identification and one proof of address, if the personal representative doesn’t already bank with first direct
A completed closure form to close a sole account
A Grant of Probate (if there is a will) or Letters of Administration (if there is no will) once the account balance passes the thresholds below — first direct may still ask for one even under those limits

Worth knowing

first direct set account limits, for a UK-resident deceased, above which a Grant of Probate or Letters of Administration is needed before money is released or accounts closed: £50,000 where there is a will, £25,000 where there is no will.
Sole accounts are frozen once first direct have been told of the death; joint accounts continue and are moved into the survivor’s sole name.
first direct is a division of HSBC UK Bank plc.
first direct can pay funeral costs (including a deposit against an estimate) or reimburse costs already paid, from the deceased’s sole account, on sight of an invoice or receipt, and can pay Inheritance Tax up to the balance in that account once given form IHT423 from HMRC.

firstdirect.com/help/life-events/bereavementtheir own page, and the authority · checked 31 August 2026

Metro Bank

Bank

Email, phone, post, or visiting any Metro Bank store — Metro Bank present all four as equal options with none called out as quickest; email replies come within 3 working days, and only one notification to Metro Bank is needed to find all of the person’s accounts with them.

Metro Bank — how to tell them, by channel
Channel	Contact detail
Phone	0203 824 4815Monday to Friday, 9am to 5pm
Email	bereavement.services@metrobank.plc.uk
Post	Metro Bank, One Southampton Row, London WC1B 5HA
In person	Any Metro Bank store

Have ready

Proof of death — the original death certificate or a certified copy, an interim death certificate, or a coroner’s certificate
Proof of identification of the person(s) dealing with the estate — for example a valid passport or driving licence
A completed Bereavement Notification Form (BNF)
A Deceased Estates Indemnity Form (DEIF), completed by the personal representative, only needed for balances held with Metro Bank of £5,000.01 to £25,000.00
The original Grant of Probate, for balances of £25,000 or more
The original Will, if there is one

Worth knowing

Metro Bank only need to be told once — they say they can find all of the person’s accounts held with them, and will stop marketing communications, though letters already in the post may still arrive for a short time.
Without a Will, Metro Bank say they can still help collect the estate if the assets held with them total less than £15,000.
For a Safe Deposit Box, ID for named executors/next of kin and (usually) the original Grant of Probate are also needed, and the box must be closed in store.
If Inheritance Tax is due, Metro Bank can pay HMRC directly from the deceased’s account on receipt of a completed IHT423 form from HMRC.

metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavementtheir own page, and the authority · checked 31 August 2026

Revolut UK

Bank

Email only, to bereavement@revolut.com — Revolut don’t take bereavement notifications by phone, post or online form. Existing customers can use in-app chat for general help, but the account-closure process itself runs entirely by email.

Revolut UK — how to tell them, by channel
Channel	Contact detail
Email	bereavement@revolut.com

Have ready

Your ID or passport — a high-quality photo or scan of the original document with all four corners visible
Grant of Probate, Letters of Administration, or an official document stating the heir or rightful person to deal with the assets
Death certificate issued by the registrar — Revolut may accept interim death certificates, coroner’s certificates, or authorised translations of overseas death certificates, and will confirm which apply to your case
An indemnity form (downloadable from Revolut) or the bereavement form, signed by the rightful heir
Power of Attorney, for example if a solicitor is claiming the assets in the name of an heir
Birth and/or marriage certificate, if needed to fully identify the claimant

Worth knowing

Revolut only communicate about bereavement cases via email — customers can use in-app chat for general assistance, but the actual account-closure process runs by email.
Revolut aim to be in touch within 15 days of first contact; depending on complexity and any court proceedings, fully closing the account and releasing the balance can then take from a few days up to a year.
Any stocks, precious metals or cryptocurrency the deceased held are liquidated to fiat and credited to the account balance before the remaining balance is transferred to the inheritor(s) or solicitor.

help.revolut.com/help/more/legal-topics/what-happens-to-a-revolut-account-if-the-account-holder-passes-awaytheir own page, and the authority · checked 31 August 2026

The Co-operative Bank

Bank

The Co-operative Bank’s own stated easiest way is their NIVO mobile app, for uploading documents and messaging the bereavement team; an online bereavement instruction form, phone, or an in-branch appointment are also offered. No email address is published.

The Co-operative Bank — how to tell them, by channel
Channel	Contact detail
Online	NIVO mobile app (upload documents and message the bereavement team), or an online bereavement instruction form on their website
Phone	03457 212 212 (current and savings accounts) / 0345 600 6000 (credit cards)Monday to Friday 8am–6pm, Saturday and Sunday 9am–5pm
Post	The Co-operative Bank Bereavement Team, PO Box 4931, Swindon, SN4 4PL
In person	By appointment at a branch, arranged by calling first — bring original documents

Have ready

A death certificate before certain changes can be made to the person’s accounts
A completed bereavement instruction form, giving the sort code and account number of the person’s account(s)
A certified copy of the grant of probate, or letters of administration if there is no will, if the total value of all the person’s Co-operative Bank and smile accounts exceeds £50,000
Identity verification — the bank may run an electronic identity check through a fraud prevention agency

Worth knowing

Any active cards on the account are frozen and regular payments are stopped once the bank is notified.
Using the online bereavement instruction form, account activity ceases the day after the form is received.
The £50,000 probate threshold is calculated across the person’s Co-operative Bank and smile accounts combined — smile is the Co-operative Bank’s own second brand.
No email address for the bereavement team is published on the page — only the app, the online form, phone, and post/in-branch.

co-operativebank.co.uk/help-and-support/financial-support/major-life-events/bereavementtheir own page, and the authority · checked 31 August 2026

Virgin Money

Bank

Phone is the personal-banking bereavement team’s primary route; an online upload form is offered as an alternative once you already have the death certificate. The page routes callers to a different number depending on account type (personal, Clydesdale/Yorkshire-origin, or business).

Virgin Money — how to tell them, by channel
Channel	Contact detail
Online	Online upload form at upload.virginmoney.com/bereavement/ — usable once you already have the death certificate; up to 10 documents, 25MB max each
Phone	0800 0121590 (personal banking accounts not originally opened with Clydesdale or Yorkshire Bank) / 0800 011 3238 (accounts originally opened with Clydesdale or Yorkshire Bank) / 0800 756 0800 (business accounts)0800 0121590 (personal): Monday to Friday 8am–6pm, Saturday 8am–3pm, Sunday 10am–1pm / 0800 011 3238 (Clydesdale/Yorkshire-origin): Monday to Friday 9am–5pm only, no weekend service / 0800 756 0800 (business): Monday to Friday 8am–6pm
Email	BusinessBereavementTeam@virginmoney.com (business accounts only)
In person	Any Virgin Money branch

Have ready

An original or certified copy of the death certificate
An original or certified copy of the will, if there is one
Grant of Probate, Letters of Administration, or Certificate of Confirmation, depending on the account balance
ID for the person notifying them, and details for the executor, personal representative or professional executor if that isn’t you
A completed form, sent to you after you make contact, if the balance in the Virgin Money accounts is under £50,000 and none of Grant of Probate, Letters of Administration or Certificate of Confirmation has been provided

Worth knowing

Virgin Money aim to close accounts and release money within 5–10 working days once they have everything they need — this can take longer at busier times.
They can usually release money early for urgent costs — funeral costs, fees for grant of probate/letters of administration, and inheritance tax — by paying the provider directly against an invoice, or reimbursing costs already paid.
Virgin Money is now part of Nationwide; if the deceased also held a Nationwide account, that needs notifying separately.
No postal address for the bereavement team is published on this page.

uk.virginmoney.com/service/bereavementtheir own page, and the authority · checked 3 September 2026

Tesco Bank

Bank

Phone their Estates team, or write to them freepost. Their page is explicit that you can tell them even if you are not the executor or next of kin.

Tesco Bank — how to tell them, by channel
Channel	Contact detail
Phone	0345 071 6153Monday to Friday 8:00am–6:00pm
Post	Freepost Tesco Bank Estates Team, PO Box 27009, Glasgow G2 9EZ

Have ready

Their own page does not list the details up front — the Estates team asks for what it needs on the call or by return of post.

Worth knowing

You do not have to be the executor or next of kin to let them know.
The freepost address means no stamp is needed.
Relay UK is supported for hearing or speech difficulties, and a BSL interpreter can call on your behalf.
The 0345 number may come out of inclusive call minutes, depending on your phone provider.

tescobank.com/help/bereavement-supporttheir own page, and the authority · checked 17 September 2026

Telecoms

10 entries

BT

Telecoms

Online form, or phone — the widest published hours of any entry here.

BT — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form on the page — you need the account number or the BT landline or mobile number
Phone	0800 169 16638am–9pm Monday to Friday, 8am–8pm Saturday, 9am–6pm Sunday

Have ready

The account number, or the BT telephone number — mobile or landline. A recent bill is useful for the account number and last bill amount
No death certificate: their page states plainly, “We don’t need to see the death certificate.”

Worth knowing

Decide before you contact them whether you want the account closed or the account holder’s name changed — the form asks.
This is the one entry in this directory where the institution’s own page says no death certificate is needed.

bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holdertheir own page, and the authority · checked 20 August 2026

giffgaff

Telecoms

Email the bereavement team, or start a live chat request via the help page — either can close or keep the account, as you choose.

giffgaff — how to tell them, by channel
Channel	Contact detail
Online	Live chat request via the 'Submit a request to our team' button on this help page, or via Lifeledger
Email	bereavementteam@giffgaff.com

Have ready

A photocopy of the account holder’s death certificate
The account holder’s full name and giffgaff member name, if known
The account holder’s mobile number and registered address
Your own name, address and relationship to the account holder

Worth knowing

No phone number or postal address is published — email or live chat are the only routes giffgaff states.
You have the option of keeping the account or closing it down.
giffgaff is a registered Lifeledger partner, so a death reported through Lifeledger also reaches giffgaff’s agents.

help.giffgaff.com/en/articles/242185-how-do-i-cancel-the-account-of-someone-who-passed-awaytheir own page, and the authority · checked 31 August 2026

O2

Telecoms

Choose 'Disconnect' or 'Transfer responsibility' on O2’s bereavement page, or contact the Bereavement and Critical Illness team by phone, email or post.

O2 — how to tell them, by channel
Channel	Contact detail
Online	'Disconnect' / 'Transfer responsibility' options at o2.co.uk/help/account/manage-your-account/bereavement, or notify via Life Ledger (app.lifeledger.com/o2)
Phone	0800 090 18 207 days a week, 8am–9pm
Email	Bereavement&Criticalillness@virginmediao2.co.uk
Post	O2 Bereavement Team, PO Box Virgin Media O2 Sunderland SR43 4AA

Have ready

Account number
Mobile number
Your full name and address
Your contact number or email address
Your relationship to the account holder
A forwarding address for future correspondence

Worth knowing

O2 processes a disconnection request within 7 working days, but clearing any remaining balance can take up to 14 days.
O2’s own page does not list a death certificate among the documents it asks for.
If the deceased held both O2 and Virgin Media together with Volt benefits, the Virgin Media side is managed via Virgin Media’s own bereavement page instead.
O2 also accepts notification via the third-party Life Ledger death-notification service.

o2.co.uk/help/account/manage-your-account/bereavementtheir own page, and the authority · checked 31 August 2026

Plusnet

Telecoms

Phone Plusnet directly to cancel or transfer the account — no online form.

Plusnet — how to tell them, by channel
Channel	Contact detail
Phone	0330 1239 123

Worth knowing

Plusnet runs a data protection check by phone before making any change — a security process, not a document requirement; the page lists no document such as a death certificate.
Anyone can request cancellation. Transfer requests are restricted to immediate family or the nearest blood relative (husband, wife, civil partner, son, daughter, brother, sister, mother, father).

plus.net/help/my-account/bereavementtheir own page, and the authority · checked 31 August 2026

TalkTalk

Telecoms

Phone the dedicated bereavement team — no online form is offered.

TalkTalk — how to tell them, by channel
Channel	Contact detail
Phone	0345 172 0038Monday–Friday 09:00–19:00, Saturday 09:00–18:00

Have ready

The account details and the name of the account holder

Worth knowing

The number is free when called from a TalkTalk phone.
The team can change the account owner or close the account.
This page states no online form, email address, postal address, or document beyond the account details/holder name — it is a phone-only route.

help-centre.talktalk.co.uk/Manage_account/Change_of_circumstance/Our_bereavement_teamtheir own page, and the authority · checked 31 August 2026

Three UK

Telecoms

Online bereavement form, or call the bereavement team directly.

Three UK — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form linked from three.co.uk/vulnerability/major-life-event/bereavement-support
Phone	0333 338 140008:00–20:00 Monday to Friday, 09:00–18:00 Saturday and Sunday

Have ready

The account holder’s account or mobile number
Their full name, date of birth and address
A copy of the death certificate, attached to the online form
The death certificate number
The name of the Registrar
The district where the death certificate was issued

Worth knowing

Three’s bereavement-support FAQ states you need to attach a copy of the death certificate when you fill in the online form, and separately asks for specific details from it — the certificate number, the registrar’s name, and the district where it was issued.
Once registered, you can close the account, transfer ownership to someone else, or move the number to another network.

three.co.uk/vulnerability/major-life-event/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Virgin Media

Telecoms

Download and submit the Bereavement Transfer form or the Bereavement Disconnect form, or call the bereavement line.

Virgin Media — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Transfer form or Bereavement Disconnect form, both linked from virginmedia.com/help/billing-and-payments/change-account-holder
Phone	0800 952 23028am–9pm, 7 days a week

Worth knowing

Virgin Media’s own page does not state what documents are required for a bereavement transfer or disconnect — the requirements sit inside the downloadable forms themselves, which weren’t machine-readable to verify here, so none are listed rather than guessed at.
Whichever form you submit, Virgin Media updates the account within 7 days.
If the deceased held Virgin Media and O2 together with Volt benefits, the O2 side of the account is managed via O2’s own bereavement page instead.

virginmedia.com/help/billing-and-payments/change-account-holdertheir own page, and the authority · checked 31 August 2026

Vodafone UK

Telecoms

Call the dedicated bereavement team for free, or complete the online bereavement form — either closes the account, transfers it, moves it to Pay As You Go, or moves it to another network.

Vodafone UK — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form at vodafone.co.uk/vodafone-uk/bereavement/form/
Phone	0808 005 7450Monday to Friday, 08:00–22:00; Saturday and Sunday, 08:00–20:00

Have ready

The death certificate’s registration number (top-right corner of the certificate)
The date of death
An uploaded image of the death certificate (.png, .jpg or .pdf, max 10MB)

Worth knowing

A second, narrower number — 0333 304 8050 — is given on the form page specifically for people who can’t find the registration number on the certificate (the same number is also given for credit-check concerns elsewhere on the form).
Vodafone emails confirmation of the changes within five working days.
If the bereavement team’s phone lines are busy, Vodafone offers a callback at a chosen time plus a text with more contact options, rather than a hold queue.
Re-read 2026-09-24: the old form address now redirects to a new form; this help page carries both the form link and 0808 005 7450 (Mon–Fri 8am–10pm, Sat–Sun 8am–8pm).

vodafone.co.uk/help/account/report-a-bereavementtheir own page, and the authority · checked 24 September 2026

Sky

Telecoms

Sky’s own bereavement article offers chat or phone through its 'Get in touch' panel, and says it can either change ownership of the Sky account to next of kin or partner, or cancel it completely.

Sky — how to tell them, by channel
Channel	Contact detail
Online	Chat with a Sky expert from the 'Get in touch' panel on sky.com/help/articles/deceased-sky-account-holder

Worth knowing

⚠ Sky does not print its bereavement phone number on the page. It appears only after you select 'Get in touch' and then 'Call us' on Sky’s own site. We publish no number here rather than one taken from anywhere else — a wrong number in a bereavement directory is worse than a missing one.
Chat opening hours are Monday to Saturday, 09:00–17:30; Sky says a message sent outside those hours gets a response the following day.
Sky states the number is an 03 number: inclusive for Sky Mobile and Sky Talk customers, and otherwise costing the same as an 01 or 02 call and included in most call packages.
Upgraded from a deliberate omission on 2026-09-01. The route, the hours and what Sky will do are all verifiable; only the number is withheld by Sky’s own page.

sky.com/help/articles/deceased-sky-account-holdertheir own page, and the authority · checked 1 September 2026

EE

Telecoms

One online form. EE asks which service the account holder had — mobile, broadband (which may include home phone and TV), or both — and then asks whether you want the account closed or transferred to someone else.

EE — how to tell them, by channel
Channel	Contact detail
Online	The 'Let us know an account holder has passed away' form at ee.co.uk/help/contact-ee/account-holder-passed

Worth knowing

⚠ EE publishes no bereavement phone number, no email, no postal address and no document list on this page — it is a service-type selector and nothing more. What each branch of the form then asks for is not visible without submitting it, so we do not state it.
Upgraded from a deliberate omission on 2026-09-01. An earlier draft of this entry was rejected in verification for citing contact details that were not on EE’s own page. The route itself is real and verifiable, so the entry is published with the gaps left open rather than filled in.
EE and BT are both BT Group. BT’s own bereavement route is listed separately in this directory and is not interchangeable with this one.

ee.co.uk/help/contact-ee/account-holder-passedtheir own page, and the authority · checked 1 September 2026

Digital & online accounts

7 entries

Amazon UK

Digital & online accounts

Email bereavement-support@amazon.co.uk — Amazon’s bereavement team is the single point of contact. With just the death certificate and the email or phone number linked to the account, they can terminate subscriptions, stop recurring deliveries, or deactivate the account. Closing the account, or getting/sharing account information, needs the fuller proof of authorisation (probate or executor documentation) plus photo ID as well.

Amazon UK — how to tell them, by channel
Channel	Contact detail
Email	bereavement-support@amazon.co.uk

Have ready

A copy of the death certificate
Proof of authorisation showing you’re the legal representative of the deceased’s estate (such as probate or executor documentation) — needed to close the account or share account information, though not needed just to terminate subscriptions, stop deliveries, or deactivate the account
A valid photographic ID (passport, driving licence, or ID card) of the authorised person
The email address or phone number linked to the Amazon account — or, if unknown, a unique charge ID or order number to help locate it

Worth knowing

If you can’t provide the full authorisation documents, Amazon says it can still terminate subscriptions, stop recurring deliveries, or deactivate the account — but not close it or share account information.
If you already have access to the account’s email or phone number, you can sign in directly to manage or close it, or reset the password.
All submitted documents are securely deleted after validation.

amazon.co.uk/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDAtheir own page, and the authority · checked 31 August 2026

Apple

Digital & online accounts

If you’re a named Legacy Contact, start a request on Apple’s Digital Legacy site using your access key and the death certificate. Without a Legacy Contact, start an account-deletion request instead on the Digital Legacy site, or contact Apple Support directly.

Apple — how to tell them, by channel
Channel	Contact detail
Online	Legacy Contact access request at digital-legacy.apple.com; account-deletion request at digital-legacy-account.apple.com; general help via getsupport.apple.com

Have ready

Legacy Contact route: the unique access key generated when you were added as Legacy Contact, plus the account holder’s death certificate
Without a Legacy Contact: a death certificate and, depending on jurisdiction, either a court order or Apple’s accepted alternative documentation
Only one person can request access to a given deceased person’s Apple Account

Worth knowing

Some data stored in the Apple Account may be end-to-end encrypted, which Apple says it cannot decrypt even once a request is granted.
Apple’s UK page names the US and Israel as requiring a court order, and France, Germany, Japan, Australia and New Zealand as accepting alternative documentation instead — it does not state which list the UK falls into.

support.apple.com/en-gb/102431their own page, and the authority · checked 31 August 2026

Facebook / Meta

Digital & online accounts

Submit Meta’s Special Request form online and choose whether to memorialise or remove the account — memorialisation needs an obituary, death certificate or memorial card; removal needs a death certificate.

Facebook / Meta — how to tell them, by channel
Channel	Contact detail
Online	Special Request form at facebook.com/help/contact/228813257197480 — enter your name, contact email, and the deceased person’s profile name, profile URL and account email

Have ready

For memorialisation: a scan or photo of the person’s obituary, death certificate, memorial card, or other documentation confirming they’ve passed away
For account removal: a scan or photo of the death certificate
If a Legacy Contact is already set on the account, only that Legacy Contact can request the profile’s removal

Worth knowing

Facebook states it cannot provide login information for any account, living or deceased.
Facebook’s Help Centre lists other accepted forms of documentation beyond those named on the request form itself, but that page’s content could not be verified (renders client-side, only the title was retrievable).

facebook.com/help/contact/228813257197480their own page, and the authority · checked 31 August 2026

Google

Digital & online accounts

Use Google’s online troubleshooter to choose one of the request types — closing the account, or requesting funds or content from it — Google reviews each request individually before deciding.

Google — how to tell them, by channel
Channel	Contact detail
Online	Deceased-user account request troubleshooter at support.google.com/accounts/troubleshooter/6357590

Have ready

Google does not publish a fixed document checklist on this page — each request is submitted and reviewed individually through the online troubleshooter

Worth knowing

Google states it cannot provide passwords or other login details for a deceased user’s account.
Choosing to close the account forecloses a later request for its contents — Google says it cannot then process a request to turn the contents over.
Google’s Inactive Account Manager lets a user tell Google in advance who should have access to their information, and whether the account should be deleted.

support.google.com/accounts/troubleshooter/6357590?hl=entheir own page, and the authority · checked 31 August 2026

Microsoft

Digital & online accounts

If you know the account’s sign-in details, sign in and close the account yourself. Without credentials, Microsoft’s own page states it must first be formally served with a subpoena or court order before it will even consider releasing a deceased person’s account content — no document-based next-of-kin submission route is published.

Microsoft — how to tell them, by channel
Channel	Contact detail
Online	Self-service: sign in with the account’s own credentials and close it directly, if you have them

Have ready

No document checklist is published for next-of-kin access to a deceased person’s Microsoft account — the page states Microsoft must first be formally served with a valid subpoena or court order

Worth knowing

Even with a subpoena or court order, Microsoft’s page states this does not guarantee it will be able to assist.
For European legal requests specifically, Microsoft says it will respond to non-criminal subpoenas/court orders served on Microsoft Ireland Operations Ltd, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland — this is a legal-service address, not a next-of-kin postal route, and documents should not be posted there.
Germany and China each have their own separately published document-based process on this page; no equivalent is published for the UK.
Without credentials, Outlook.com and OneDrive accounts are frozen after 1 year and files are deleted shortly after, per the page’s own timeline.
Re-read 2026-09-24: the article moved to a new address with the same content.

support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-diedtheir own page, and the authority · checked 24 September 2026

Netflix

Digital & online accounts

If you have the account’s sign-in details, cancel it yourself from the Account page. Without access, gather the account’s email/phone number and the payment details currently used to pay for Netflix, then contact Netflix support to have the account cancelled on your behalf.

Netflix — how to tell them, by channel
Channel	Contact detail
Online	Self-service cancellation via the Account page’s Cancel Membership link; otherwise Netflix’s Contact Us support channel

Have ready

Email address or phone number associated with the Netflix account
Full payment information currently used to pay for Netflix

Worth knowing

This page gives no dedicated bereavement phone number or email — every no-access case is routed through Netflix’s general Contact Us support channel.
If you have account access, you can also sign out of all devices connected to the account as part of cancelling.

help.netflix.com/en/node/110165their own page, and the authority · checked 31 August 2026

PayPal UK

Digital & online accounts

Email bereavement@paypal.co.uk (or write to PayPal’s London office) with a cover sheet, the death certificate, and details to locate the account — PayPal reviews the documents and then closes or locks the account.

PayPal UK — how to tell them, by channel
Channel	Contact detail
Email	bereavement@paypal.co.uk
Post	5 Fleet Place, London, EC4M 7RD

Have ready

A cover sheet with the representative’s contact details (name, email, phone number), stating the account holder is deceased and that you want to close the account
Details to locate the account — email address, phone number, or home address on file
The account holder’s death certificate
If funds remain and there’s a will: a certified copy of the will identifying the executor
If funds remain and there’s no will: a statement of who the likely administrator is, their relationship to the deceased, and their interest in the estate
For balances under £5,000: a signed Standard Indemnity Form
For balances above £5,000: a Grant of Probate or Letters of Administration
A government-issued photo ID of the representative, where funds are being released

Worth knowing

Funds can be withdrawn to a linked bank account, an alternate PayPal account, or by wire transfer.
If more than one person is entitled to a share of the funds, PayPal says it needs written confirmation from all named parties before releasing anything.

paypal.com/uk/cshelp/article/how-do-i-close-the-paypal-account-of-a-deceased-relative-help220their own page, and the authority · checked 31 August 2026

Energy

7 entries

E.ON Next

Energy

E.ON Next’s own online form is described as “the simplest way to get in touch” and you don’t need to be the legal executor to use it — or call/email their bereavements team directly.

E.ON Next — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on eonnext.com/help/bereavements — described as “the simplest way to get in touch”
Phone	0808 501 5035Monday to Thursday 9am–5pm, Friday 9am–4pm
Email	bereavement@eonnext.com

Have ready

Your name and contact details
The full name, date of death, and full address of the person who passed away
Whether the property is now empty, being sold, or has someone moving in — and if occupied, who is now responsible for the bills
Optional: scans or photos of the Grant of Probate, death certificate, or any other document you feel would be useful

Worth knowing

Notifying E.ON Next flags the account as under bereavement support, which immediately stops all active debt collection.
A meter reading (or photo of one) is needed for an accurate final bill — not required if the property has a smart meter.
E.ON Next sends a final bill to the estate and closes the account; any credit can be refunded at that point.

eonnext.com/help/bereavementstheir own page, and the authority · checked 31 August 2026

Octopus Energy

Energy

Octopus’s own stated route is Settld’s free online form (Octopus pays for the service, Settld notifies them and handles the process) — or contact Octopus directly with the same details if you’d rather not use Settld.

Octopus Energy — how to tell them, by channel
Channel	Contact detail
Online	Settld’s online bereavement notification form, linked from this page — free, paid for by Octopus

Have ready

Full name, full address, and the date of death of the person who has passed away
Meter readings and the date the property is vacated or keys handed back, where possible
Details of the person responsible for looking after the deceased’s affairs — the executor if there is a will, or administrator if not; if unknown, provide whatever information is available

Worth knowing

Octopus works with bereavement notification service Settld at no cost to the customer.
Octopus typically keeps the account open until the property has been sold or the keys handed back.
No death certificate or grant of probate is listed as a requirement on this page.

octopus.energy/help-and-faqs/articles/bereavementtheir own page, and the authority · checked 31 August 2026

OVO Energy

Energy

Fill out OVO’s online bereavement form on their “What to do if the account holder passes away” page, or call/email their dedicated team directly.

OVO Energy — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form embedded on OVO’s own bereavement help page
Phone	0330 175 9683
Email	bereavement@ovoenergy.com
Post	OVO Energy, PO BOX 3129, Worthing, BN11 9QS — include the account holder’s name, policy number and/or full address to avoid delay

Have ready

Your name and contact details (phone number and address)
Whatever OVO account holder details you have — full name, postcode, or date of birth
Contact details for the executor or the person taking over the energy account
Meter readings from the supplied property if available — a photo of the reading is needed if the credit balance is over £599

Worth knowing

OVO keeps supplying the property unless told otherwise, and will transfer the account, close it, or keep it running as “The Executors of” the deceased.
OVO explicitly states it does not expect the person handling the estate to personally pay any balance shown on interim statements — costs are settled from the estate, typically after Grant of Probate.
A final statement is sent within 4 weeks of the account being closed.

ovoenergy.com/help/article/bereavementtheir own page, and the authority · checked 31 August 2026

Scottish Power

Energy

Call Scottish Power’s bereavement team, or complete their bereavement notification form and email it in.

Scottish Power — how to tell them, by channel
Channel	Contact detail
Phone	0800 074 1986Monday to Friday, 9am to 5pm
Email	contactus@scottishpower.com — attach a completed bereavement notification form

Have ready

The name and address of the account holder, your name, your relationship to them, and your phone number
The date of death of the account holder
Up-to-date meter readings for the property, if possible
The name of whoever is now responsible for the energy bills, and a forwarding address for correspondence
Sometimes: a Letter of Confirmation or Grant of Representation from the person responsible for the estate or their solicitor; occasionally a copy of the death certificate

Worth knowing

If a refund due is greater than £600, Scottish Power may also ask for photographic ID of the person submitting the claim, alongside a copy of the death certificate.
Scottish Power will open a new account in the name of whoever is now responsible for the property (resident, estate contact, landlord, council, or housing association), closing it once the property is sold and new owners move in.

scottishpower.co.uk/support-centre/bereavementtheir own page, and the authority · checked 31 August 2026

Utility Warehouse

Energy

Call Utility Warehouse’s Bereavement Support team, or complete their bereavement form and email it back with any supporting documents.

Utility Warehouse — how to tell them, by channel
Channel	Contact detail
Phone	0333 005 8356
Email	bereavement@uw.co.uk — or attach the completed bereavement form via the 'Email us' option, selecting 'Account management' then 'Bereavement Form Submission'

Have ready

Completed bereavement form, with the declaration on page 3 read and the authorisation box ticked alongside your name and the date
Any relevant supporting documents attached to the form

Worth knowing

Utility Warehouse will be in contact within 2 working days of receiving the completed form.
Depending on what’s needed, they can update, close, or transfer the account into a different name.

help.uw.co.uk/article/bereavement/bereavement/what-should-i-do-if-the-account-holder-has-passed-awaytheir own page, and the authority · checked 31 August 2026

British Gas

Energy

British Gas’s own probate and bereavement page runs a 'How to let us know' flow, and states you don’t need everything ready to start it — or call the dedicated team. They then update the records, check the account, and either close it or help transfer it.

British Gas — how to tell them, by channel
Channel	Contact detail
Online	The 'How to let us know' flow on britishgas.co.uk/help-and-support/probate
Phone	0330 808 3880Monday to Friday, 9am–5pm

Have ready

The name and address of the person who’s passed away
Their account number (if you have it)
A meter reading (you can share this later)
In some cases, a copy of the death certificate

Worth knowing

British Gas states it will only contact you if it needs anything else, and will confirm once the changes have been made.
If the property has solar panels or another renewable installation and British Gas makes Feed-in Tariff or export payments for it, two extra documents are needed — a copy of the death certificate and proof of ownership of the installation — and the route is by email: smartexportguarantee@britishgas.co.uk for Smart Export Guarantee, feed_in_tariff@britishgas.co.uk for Feed-in Tariff.
A separate meter-reading form (britishgas.co.uk/meter-reads-form.html) keeps the billing accurate while the account is being settled.
Restored to this directory on 2026-09-01. It was omitted on 2026-08-20 because the page rendered client-side and no route text could be retrieved; read through a real browser it is fully legible.

britishgas.co.uk/help-and-support/probatetheir own page, and the authority · checked 1 September 2026

EDF

Energy

Email or call EDF’s energy specialists. EDF asks for the same four things either way, and says the death certificate can follow later if you don’t have it yet.

EDF — how to tell them, by channel
Channel	Contact detail
Phone	03330 069 950Monday to Thursday, 8am–6pm; Friday, 8am–4pm
Email	hello@edfenergy.com

Have ready

The deceased’s full name, address, and date of passing
Contact information for the person managing their affairs (executor or administrator)
A copy of the death certificate if you have it (you can send it later if not)

Worth knowing

EDF states explicitly: “If there’s no will and you’re unsure who the administrator is, just provide any information you have.” You are not blocked from notifying them before the estate’s paperwork is settled.
Restored to this directory on 2026-09-01. It was omitted on 2026-08-20 because no bereavement URL resolved; EDF’s own help-centre article resolves and is fully legible.
Re-read 2026-09-17 (T961): page, number, email and hours all unchanged.

edfenergy.com/help-support/faq/bereavement-how-tell-us-about-death-edf-account-holdertheir own page, and the authority · checked 17 September 2026

Insurer

7 entries

Aviva

Insurer

Online notification form, or phone if you would rather give the details by voice.

Aviva — how to tell them, by channel
Channel	Contact detail
Online	Bereavement notification form on the page
Phone	0345 268 2194Monday to Friday 9:00am–5:00pm

Have ready

The full name, date of birth and address of the person who died — a policy number helps but is not required, as they can usually locate the record
Your own details and your relationship to the person who died
Details from the death certificate or the grant of probate, if they ask for them later in the process

Worth knowing

Their page warns that if they cannot confirm your identity there are policy details they will not share, though they will still take the notification.
Nothing is needed at first contact beyond the person’s identifying details — documents are requested only if the claim needs them.

aviva.co.uk/help-and-support/contact-us/notify-us-of-a-bereavementtheir own page, and the authority · checked 20 August 2026

Legal & General

Insurer

It depends on the product. For life insurance, start a bereavement claim online through their Claims Portal, or call the bereavement claims line. Pensions, annuities, ISAs and later life mortgages each have their own route on L&G’s Contact us page.

Legal & General — how to tell them, by channel
Channel	Contact detail
Online	Claims Portal for someone else’s single-life policy (a joint policy is claimed through the online account), linked from this page. Annuities, workplace pensions and defined-benefit pensions each have their own online death-notification form, linked from their Contact us pages
Phone	0800 137 101 (life insurance bereavement claims) · 0800 009 3506 (Over 50s life insurance claims) · 0345 026 3858 (retirement income and annuities) · 0345 678 0020 (personal pensions with a policy starting 'S', ISAs and investments)Life insurance claims lines Monday to Friday 9am–5.30pm; retirement, pension and ISA lines Monday to Friday 9am–5pm
Email	life.claims@landg.com (life insurance bereavement claims)

Have ready

The policy number, or the direct debit reference
The full name of the person who died
A copy of the death certificate if the death was in the UK (sometimes they ask for the original)
The date, place and cause of death, if known
Your name and your relationship to them
The legal next of kin, if known

Worth knowing

Pensions, annuities, ISAs and later life mortgages are not claimed here: each has its own 'How do I notify you of a death?' answer on L&G’s Contact us page (legalandgeneral.com/contact-us). Annuity references begin with A, B, DB, PR, P or Q; a pension policy number is 10 digits starting with 2.
Other bereavement emails: PersonalPension@landg.com (personal pensions), ISAInvestments@landg.com (ISAs and investments), customerservices@landghomefinance.com (later life mortgages, with their bereavement notification form).
For retirement products they aim to finish within 15 working days, longer if documents are missing or probate is needed.
Re-read 2026-09-24: the annuity death-notification form this entry used to link to now returns 'page not found'; it has moved to its own page under Contact us, Retirement.

legalandgeneral.com/existing-customers/life-cover-supporttheir own page, and the authority · checked 24 September 2026

M&G / Prudential

Insurer

Use the online bereavement notification tool — usually around 10 minutes to complete — or write to their Lancing address; the page publishes no working phone number (see notes).

M&G / Prudential — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form (usually takes around 10 minutes to complete)
Post	Prudential, Lancing, BN15 8GB

Have ready

Documents and key information to have to-hand before starting the form — the page asks claimants to have it all ready but does not itemise a specific list on this page; a linked 'Learn more before you start' page carries further detail — checked 2026-08-31

Worth knowing

Some products may not be suitable for the online bereavement notification form.
Payments are usually issued within 3 to 5 working days of a decision being reached, once a claim is agreed.
This page is reached via a 301 redirect from pru.co.uk/existing-customers/notify-us-of-a-death — Prudential’s bereavement service now lives on the mandg.com domain.
⛔ The page’s phone number reads 0800 000 000 (tel:0800000000) — an unpopulated template value on M&G’s page, confirmed live 2026-09-10 by two independent reads (T724 2026-08-31, T925 2026-09-10). It is not a working line and is deliberately not carried here; use the online form or the Lancing address. Re-check the page for a real number on the next sweep.

mandg.com/existing/care-and-support/bereavementtheir own page, and the authority · checked 31 August 2026

Standard Life

Insurer

Fill in the online bereavement form — Standard Life’s stated easiest way to tell them a customer has died. The Death Certificate can be uploaded to the form, or sent later; a specialist from the Bereavements Team is in contact within 2 weeks of the form being submitted.

Standard Life — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Form at standardlife.co.uk/help/bereavement/bereavement-form

Have ready

Full name, date of birth and date of death of the person who has died
Their last known address, including postcode
Plan number, if known (optional — the form notes it can be found on their annual statement)
Digital copy of the Death Certificate (optional upload — the form can be submitted without it)
Your relationship to the deceased, and whether you are the Executor
Details of any spouse/civil partner, children, dependants and other living relatives — the form states this helps confirm who the beneficiaries are

Worth knowing

It’s okay if you can’t, or don’t want to, send the Death Certificate today — a specialist in the Bereavements Team will be in contact within 2 weeks of the form being submitted.
Standard Life’s general bereavement page (standardlife.co.uk/help/bereavement) says phone or written notification is also possible via a separate Contact Us page, but no bereavement-specific phone number or postal address is published on either page as fetched — checked 2026-08-31.

standardlife.co.uk/help/bereavement/bereavement-formtheir own page, and the authority · checked 31 August 2026

SunLife

Insurer

Call SunLife’s UK claims line to start a death claim, or write to their Peterborough PO Box — no online claim form or email is published for insurance bereavement claims on this page.

SunLife — how to tell them, by channel
Channel	Contact detail
Phone	0800 008 6060Monday to Friday, 8am–8pm
Post	SunLife, PO Box 1395, Peterborough, PE2 2TR, United Kingdom

Have ready

The Policy Schedule and Endorsements, to be returned
The name of the person making the claim and evidence of their entitlement to the policy proceeds
The name and date of birth of the policyholder
The original death certificate
A copy of the policyholder’s Will, if there is one

sunlife.co.uk/contact-us/claims/sunlife-insurance-claimstheir own page, and the authority · checked 31 August 2026

AXA

Insurer

Phone the line for the policy type. AXA publishes a different number for each — there is no single bereavement number.

AXA — how to tell them, by channel
Channel	Contact detail
Phone	Car 0330 024 1158 · Home 0330 024 1235 · Van 0330 159 1509 · Landlord 0330 159 1512 · Business 0330 159 1508Car and home: Monday to Friday 8:00am–8:00pm, Saturday 9:00am–5:00pm, closed Sunday. Van, landlord and business: Monday to Friday 8:00am–6:00pm, closed weekends and bank holidays.

Have ready

Their page does not list documents up front; the policy team asks on the call.

Worth knowing

Ring the number for the policy you are calling about — a car policy and a home policy are handled by different teams.
On a motor or van policy their page explains that once probate has ended and a new owner is established, the policy is cancelled and re-issued in the new owner name rather than transferred.
They point bereaved callers to Cruse for grief support, separately from the policy line.

axa.co.uk/additional-support/bereavementtheir own page, and the authority · checked 17 September 2026

Admiral

Insurer

Phone, live chat or post. A second number exists purely to book a call back if you would rather not wait.

Admiral — how to tell them, by channel
Channel	Contact detail
Online	Live chat from their help hub — Monday to Friday 7:00am–8:30pm, Saturday and Sunday 9:00am–5:30pm
Phone	0333 234 9971Monday to Friday 8:00am–7:00pm
Post	Admiral Group, David Street, Cardiff CF10 2EH

Have ready

Not listed on their page up front — the team asks on the call.

Worth knowing

Call 0333 220 2000 instead if you want them to ring you back rather than hold.
Calls to 03 numbers cost no more than 01 or 02 numbers, from mobiles and landlines.
Bank holiday hours, including Christmas and New Year Day, change — check before travelling to a call.

admiral.com/help-support-hub/life-events/bereavementtheir own page, and the authority · checked 17 September 2026

Water

6 entries

Anglian Water

Water

Phone their bereavement line on 0800 141 2944, use live chat, complete their online form (offered explicitly as an alternative for anyone who’d rather not call), or write to them.

Anglian Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form; live chat also available when an agent is online
Phone	0800 141 2944
Post	Bereavement Support, Anglian Water, PO Box 4994, LANCING, BN11 9AL

Have ready

Details of the deceased, including their address and date of death
The full name, forwarding address and contact telephone number of the executor or person legally looking after the estate
A meter reading, if available

Worth knowing

A copy of the death certificate can optionally be uploaded through the online form (max size 5MB).
Where the account is in joint names, the remaining account holder is responsible for the bills and any outstanding balance.
Where an outstanding balance is in the deceased’s sole name, Anglian Water may pass it to their probate partner, Phillips & Cohen, to add to the deceased’s estate.
No opening hours are published for the bereavement phone line.

anglianwater.co.uk/help-and-advice/water-care/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Severn Trent

Water

Complete their online form, message their WhatsApp virtual assistant, or call 0345 7500 500 (Mon–Fri, 9am–5pm) — these are Severn Trent’s own channels; they also point to the third-party service Life Ledger.

Severn Trent — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the bereavement-support page
Phone	0345 7500 500Monday to Friday, 09:00 to 17:00

Have ready

A Death Certificate (a copy is acceptable)
Valid photographic identification, such as a passport, driving licence, or other government-issued photo ID
Proof of Executorship, or a completed Small Estates Form, in some circumstances

Worth knowing

Severn Trent reserve the right to request original copies of any of the above documents at any time.
If the account is left in credit, they process a refund and let the estate know when it is on its way.
Life Ledger is offered as a third-party alternative — this entry records only Severn Trent’s own channels.

stwater.co.uk/my-account/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Southern Water

Water

Complete one of their online forms — change the account name, add executor’s details, or close the account — with phone support on 0330 303 0368 if you need help filling them in.

Southern Water — how to tell them, by channel
Channel	Contact detail
Online	Online forms: change the account name details, add executor’s details, or close the account
Phone	0330 303 0368

Have ready

The deceased’s name and address
Payment reference number, if known (found at the top-right of the bill)
Date of bereavement
Details of the person now responsible for paying the account, if adding an executor

Worth knowing

Bills are issued as normal until the account is closed; the balance is not payable by the executor personally and is only payable from the estate once probate is issued, if applicable.
Southern Water have partnered with Phillips and Cohen Associates, who specialise in deceased account management, to work with the executor or solicitors where appropriate.
Southern Water also accept notifications from NotifyNow, a free third-party death notification service — this entry records only Southern Water’s own channels.

southernwater.co.uk/help-and-support/tell-us-about-a-bereavementtheir own page, and the authority · checked 31 August 2026

Thames Water

Water

Online form is their stated simplest way to notify them, or phone 0800 009 4976 (Mon–Fri, 9am–5pm) — a recorded message may suggest using the website instead, but Thames Water ask callers to stay on the line to reach a team member.

Thames Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, linked from the bereavement help page
Phone	0800 009 4976Monday to Friday, 9am until 5pm

Have ready

Name, address and phone number of the deceased
Account number, if available (found at the top of a Thames Water bill)
Date of passing
Executor’s name, address, and contact details
Property details, including an up-to-date meter reading if possible

Worth knowing

Thames Water can close the account or move it into a different name, and will confirm whether a refund or outstanding balance is due.
Their automated phone system may suggest switching to the website, but Thames Water ask callers to stay on the line rather than hang up.

thameswater.co.uk/help/account-and-billing/help-with-a-bereavementtheir own page, and the authority · checked 31 August 2026

United Utilities

Water

Complete their online form (their stated primary route), or call 0800 912 7249 — no phone hours are published.

United Utilities — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the bereavement-support page
Phone	0800 912 7249

Have ready

Your own details
The deceased customer’s details and account number, if known
Details of the executor or person looking after the deceased’s affairs

Worth knowing

United Utilities' own page does not state that a death certificate or other document must be submitted at this stage.
Life Ledger is mentioned as a third-party alternative — this entry records only United Utilities' own channels.

unitedutilities.com/help-and-support/priority-services/bereavementtheir own page, and the authority · checked 31 August 2026

Yorkshire Water

Water

Phone 0345 1 24 24 24 or request a callback — Yorkshire Water say this is 'the best way' to tell them; there is no dedicated online bereavement form.

Yorkshire Water — how to tell them, by channel
Channel	Contact detail
Online	Request a callback via the 'Let us call you' form
Phone	0345 1 24 24 24Mon-Fri 8am-6pm, Saturday 9am-5pm, Sunday and bank holidays closed
Post	Yorkshire Water, PO Box 52, Bradford, BD3 7YD

Have ready

The deceased’s name, address and date of death
Whether the property is owned or rented
An up-to-date meter reading, if it’s safe to read the meter
A forwarding address to send final correspondence to, if closing the account
The new occupant’s full name, forwarding address and telephone number, if a new account is needed

Worth knowing

Yorkshire Water may ask for a copy of the death certificate when you call; the postal address above is where to send it if asked.
Yorkshire Water do not transfer an account into a new name after a death — the account is closed and, if someone is still living there, a new account is opened for them.

yorkshirewater.com/bill-account/bereavementtheir own page, and the authority · checked 31 August 2026

Building society

5 entries

Nationwide Building Society

Building society

Online form (via DocuSign) — their stated first step. Phone, branch and post alternatives.

Nationwide Building Society — how to tell them, by channel
Channel	Contact detail
Online	“Tell us securely online now” — a DocuSign form
Phone	0800 464 30 18Monday to Friday 9am–5pm, Saturday 9am–12pm, closed Sundays and bank holidays
Post	Bereavement Services, Specialist Customer Support, Nationwide Building Society, Swindon, Wiltshire SN38 3FN
In person	Any Nationwide branch, at any stage of the process

Have ready

The death certificate — original or a copy, by post or brought into branch
The name, address and, where relevant, contact details of the person telling them, and their relationship to the person who died
The personal representative’s name and address

Worth knowing

You do not need the death certificate to make the first notification — their page says the bereavement services team will try to verify the death through the government database, and you send the certificate when you have it.
Expect a letter within 10 working days, containing an account summary, what they have done to protect the accounts, and an account closure form.
You do not have to be the named personal representative to tell them.

nationwide.co.uk/help/challenging-times/bereavementtheir own page, and the authority · checked 20 August 2026

Leeds Building Society

Building society

Use the Death Notification Service, or contact Leeds directly by phone, email, or a branch appointment — no death certificate is needed to make the initial notification.

Leeds Building Society — how to tell them, by channel
Channel	Contact detail
Online	Death Notification Service (deathnotificationservice.co.uk) — notifies Leeds and any other participating bank/building society; no death certificate needed to notify
Phone	03452 682 642Mon–Fri 8am–6pm, Sat 9am–5pm; closed Sunday and bank holidays
Email	customercare@leedsbuildingsociety.co.uk — include your name, number, address and relationship to the person who’s died
In person	Book a branch appointment to speak to someone in your local branch

Have ready

Total balance below £50,000, with a Will: an Account Closure Form plus an original or certified copy of the Will or Probate, and ID for the Executor or Personal Representative signing the form
Total balance below £50,000, without a Will: an Account Closure Form plus ID for the first named Personal Representative
Total balance £50,000 or above (with or without a Will): an Account Closure Form plus an original or certified copy of Probate, and ID for each Executor

Worth knowing

Once the death is registered, any withdrawal restrictions on fixed rate products no longer apply.
Joint mortgages get a three-month hold on monthly payments — payments are still owed and interest keeps being charged and added, and missed payments will affect your credit score.
Accounts originally opened with Leeds Permanent Building Society are now serviced by Halifax — those need to be registered with Halifax instead of Leeds.

leedsbuildingsociety.co.uk/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Skipton Building Society

Building society

Call or email the Bereavement team to notify them, or print and complete the Bereavement Notification Information Request Form and drop it off at your nearest branch or post it — for savings balances under £5,000, or for mortgage accounts, they may accept a scanned document by email instead of the original.

Skipton Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0345 266 12099am–5pm, Monday to Friday
Email	skiptondirect-bereavementnotification@skipton.co.uk
Post	Bereavement team, Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN
In person	Print and complete the Bereavement Notification Information Request Form, then drop it off at your nearest branch.

Have ready

The original or certified copy of the death certificate or Coroner’s interim certificate
Depending on relationship to the deceased and total balance: a Grant of Probate (UK), a Certificate of Confirmation (Scotland), or a letter of administration
For savings accounts totalling less than £5,000, or for mortgage accounts: a scanned and emailed copy of the requested document may be accepted instead of the original, if the death can be verified another way

Worth knowing

Once Skipton has been told about the death, payments from savings accounts held only in the deceased’s name are frozen; a joint account passes automatically to the other holder(s).
If a mortgage is not repaid in full within twelve months, and there has been no contact about repaying the balance, Skipton says it may take further action to recover the money owed.

skipton.co.uk/help-and-support/extra-support/bereavementtheir own page, and the authority · checked 31 August 2026

Yorkshire Building Society

Building society

Use their online bereavement form, or call the team on 0345 166 9229 — you can also visit a branch or write in.

Yorkshire Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form at https://online.ybs.co.uk/public/contact_us/bereavement.do
Phone	0345 166 92299am–5pm, Monday to Friday
Post	Bereavement Team, Customer Service Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ
In person	Visit a branch — bring a copy of the death certificate

Have ready

A death certificate — YBS need to see it to help manage the deceased’s accounts and finances
For balances under £50,000: the 'Declaration and Indemnity' closure form (YBS1667)
For balances over £50,000: the 'Executor/Administrator Closure Authority' form (YBS1667A) plus a copy of the grant of representation

Worth knowing

Once YBS has seen the death certificate, you’ll be asked to complete one of the two closure forms above depending on the account balance.
Notify YBS directly by phone, online form, branch, or post.

ybs.co.uk/help/bereavementtheir own page, and the authority · checked 31 August 2026

Coventry Building Society

Building society

Three ways in: their online form, the NIVO secure messaging app, or a call to the dedicated bereavement team. A branch will also take it in person.

Coventry Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, or the NIVO app — which lets you notify them, upload documents and message the bereavement team in one place
Phone	0800 587 4565 (dedicated bereavement team)Monday to Friday 8:00am–7:00pm; Saturday 9:00am–2:00pm; closed Sundays and bank holidays
In person	Any branch

Have ready

A few details about yourself
The name of the person who has died, with their date of birth, date of death and address
Any basic account details you have to hand
For the NIVO app route: a photo of your own ID, and the documents for that account type uploaded securely

Worth knowing

The NIVO route is the one to use if you would rather upload documents than post them — it tracks the case in the app.
Their general number 0800 121 8899 is not the bereavement line; the dedicated one is 0800 587 4565.

coventrybuildingsociety.co.uk/member/help/member-support/register-a-bereavement.htmltheir own page, and the authority · checked 17 September 2026

Pension provider

2 entries

Nest Pensions

Pension provider

Notify Nest online through their bereavement portal — the quickest way to get started — or call their bereavements team; claims are usually settled within 20–30 days of Nest receiving all the information needed.

Nest Pensions — how to tell them, by channel
Channel	Contact detail
Online	Nest Bereavement Portal at bereavements.nestpensions.org.uk
Phone	0300 020 1410Monday to Friday, 8am–6pm

Have ready

The member’s Nest ID
Death registration details
The beneficiaries' UK bank details
The death certificate or other evidence, if requested (copies of birth or marriage certificates are also accepted)

Worth knowing

Claims are usually settled within 20-30 days of Nest receiving all the information needed.
A reference number is given once notified, so the claim can be tracked.

nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/member-has-died.htmltheir own page, and the authority · checked 31 August 2026

Scottish Widows

Pension provider

Online form is the quickest. Then send the death certificate — original or a certified copy — and they start the claim.

Scottish Widows — how to tell them, by channel
Channel	Contact detail
Online	Bereavement notification form on the page
Phone	0345 601 4179 (workplace pensions, life insurance, Retirement Account, Ready-Made Pension, annuities) · 0345 716 6764 (personal pensions) · 0345 300 4455 (older personal pensions from Lloyds TSB) · 0345 300 2540 (savings and investments — OEICs, ISAs, bonds)Monday to Friday 9:00am–5:00pm; closed weekends and bank holidays
Email	mailbox.estates@scottishwidows.co.uk (for a copy of the death certificate)
In person	A Lloyds Bank, Halifax or Bank of Scotland branch can take the death certificate

Have ready

The full name, date of birth and address of the person who has died
Your address, contact number and email address
The plan or policy number, if you have it
The death certificate — the original, or a copy certified by a Lloyds Bank, Halifax or Bank of Scotland colleague, or by a solicitor

Worth knowing

⭐ If you have already told Lloyds Bank, Halifax or Bank of Scotland, you do not need to tell Scottish Widows — they pass it on.
They aim to come back to you within five working days of being told.
A Scottish Widows or IWeb Share Dealing account is handled separately from the rest.
Relay UK or textphone on 18001 for a hearing or speech impairment.

scottishwidows.co.uk/contact-us/bereavement.htmltheir own page, and the authority · checked 17 September 2026

Credit file

1 entry

Experian UK

Credit file

An executor or administrator sends Experian a copy of the Grant of Probate or Letters of Administration, proof of their own identity, and proof of their own address by post — ideally via a Statutory Credit Report application — to have the deceased’s file marked and released. The page does not give a postal address directly; it directs requesters to Experian’s separate Contact Us page for the address to send documents to.

Have ready

A copy of the Grant of Probate or Grant of Letters of Administration confirming you are authorised to deal with the financial affairs of the deceased
A photocopy of either your own passport, birth certificate or full driving licence
Two original documents dated within the last three months, confirming where you live and would like the report sent to
Ideally a completed Statutory Credit Report application, or a letter giving the deceased’s full name and any previous names, date of birth, and addresses for the last 6 years

Worth knowing

If you don’t yet have the Grant of Probate, Experian’s page says to contact them and they’ll help you through the process.
The cited page does not state a postal address or a processing timescale for this request; both would need sourcing from a separate Experian page before being published.

experian.co.uk/consumer/data-access/thirdparty.htmltheir own page, and the authority · checked 1 September 2026

Government

1 entry

DVLA

Government

Tell Us Once covers the driving licence and vehicle tax — but vehicles and personalised registrations still need telling separately.

DVLA — how to tell them, by channel
Channel	Contact detail
Online	Via Tell Us Once, where it is available in your area
Phone	Contact DVLA through the help route on the page
Post	DVLA, Swansea SA99 1AB — enclose the driving licence with your letter if you have it

Have ready

Your relationship to the person who died
The date they died
Their name, address and date of birth
Their driving licence, if you have it
No death certificate: their page states, “You do not need to send a death certificate.”

Worth knowing

Tell Us Once cancels the licence, removes the person as keeper of up to 5 vehicles, and ends the vehicle tax.
You must still tell DVLA separately when you sell a vehicle, when you keep a vehicle — even temporarily and even if it is not being used — and if you want to keep a personalised registration number, which has to be done before the vehicle is sold.
The postal route is for where Tell Us Once is not available in your area.

gov.uk/tell-dvla-about-bereavementtheir own page, and the authority · checked 20 August 2026

Licence

1 entry

TV Licensing

Licence

Two routes, and TV Licensing asks you to pick: transfer the licence to someone else at the same address, or cancel it and apply for a refund. Cancelling is an online form; transferring is a phone call.

TV Licensing — how to tell them, by channel
Channel	Contact detail
Online	The cancellation form linked from tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4
Phone	0300 131 1261Monday to Friday, 08:30–18:30

Have ready

The TV Licence number — on any letters or emails sent to the licence holder, or on their bank statements
The licence expiry date
Bank details, for the refund

Worth knowing

Nobody at the address is left uncovered while this is sorted out: TV Licensing states anyone living at the address is still covered by the current licence until it expires.
You do not need the licence number to notify them — TV Licensing says to call 0300 131 1261 instead if you can’t find it.
If the person who died was over 75 and held a free TV Licence, there is no refund, and the route is a different number: 0300 790 6117. Anyone else at the address who is 74 or over and receives Pension Credit may be entitled to a free licence of their own.
The same page also renders 0300 790 6143 for the transfer route and 0300 131 1262 for the over-75 route, alongside the two numbers published above. We publish the pair that appears in the page’s own expanded bereavement guidance and record the variants here rather than hide them — if you reach a wrong queue, the others are on the same page.
Added 2026-09-01. It was omitted on 2026-08-20 because bot protection returned an Incapsula block. Read through a real browser on 2026-09-01 the page is fully legible, and everything above was taken from it verbatim — but the block returns intermittently, and the weekly watcher will report this entry UNREADABLE whenever it does. That verdict means the watcher could not see the page, NOT that the route has changed: re-read it by hand rather than treating silence as drift.

tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4their own page, and the authority · checked 1 September 2026

Post

1 entry

Royal Mail

Post

Redirecting a deceased person’s mail is a separate 'Special Circumstances' service from Royal Mail’s standard paid house-move redirection, and cannot be set up online — you apply at a Post Office branch or by post, showing documentation of your authority to act.

Royal Mail — how to tell them, by channel
Channel	Contact detail
Post	Download the Special Circumstances application form from Royal Mail’s redirection page and post it, with the identification the form lists, to Royal Mail Redirection Centre, Cooper House, Lakeside, Festival Way, Stoke-on-Trent ST1 5RY
In person	At a Post Office branch, with the appropriate documentation

Have ready

The identification listed on the Special Circumstances application form itself — Royal Mail’s page asks you to enclose it with the form, or take it to a Post Office branch, rather than naming the documents on the page

Worth knowing

This route is distinct from Royal Mail’s standard 3/6/12-month paid redirection for people moving home, and is not available to set up online.
Royal Mail’s general redirection guidance says to apply as soon as possible, as they need at least five working days to arrange any redirection; the page does not state this specifically for the bereavement/Special Circumstances route, but the same operational lead time is likely to apply.
Royal Mail’s redirection page now links the Special Circumstances application form and a Special Circumstances leaflet directly, and gives the Redirection Centre’s postal address (read in a browser 2026-09-24; the page does not render without JavaScript). Any fee and a direct phone line are not stated on the page.

royalmail.com/personal/receiving-mail/redirectiontheir own page, and the authority · checked 24 September 2026

Left out on purpose

These organisations are missing because their route could not be read from their own page on the date we checked — not because they have no bereavement team. Go to their own site rather than trusting a number from anywhere else.

Royal London — the bereavement page routes by policy type to one of ~10 different numbers; no single publishable route could be pinned on 2026-08-20
Utilita — Utilita's own bereavement article is indexed by their site search but the page itself currently 404s / resolves to an empty results page on utilita.co.uk (confirmed via WebFetch and live browser render, both direct URL and via the site's own search autocomplete) as of 2026-08-31; no route, phone number, or document list could be verified.
Coventry Building Society — Coventry Building Society's own two live pages give two different numbers for the same 'bereavement team', both stated as the number to call and both with slightly different hours: the main Register a bereavement page (coventrybuildingsociety.co.uk/.../register-a-bereavement.html) says 0800 121 4565, Mon–Fri 9am–7pm; its own linked bereavement FAQ page (.../register-a-bereavement/bereavement-faqs.html) repeatedly says 0800 587 4565, Mon–Fri 8am–7pm. Checked 2026-08-31 against both raw page sources — no dated-update marker or other signal on either page resolves which is current. Publishing either risks handing a bereaved caller the wrong number, so the institution is omitted rather than guessed.
Scottish Widows — Every URL tried on scottishwidows.co.uk (contact-us/bereavement.html, investing/help-and-guidance/existing-customer/bereavement.html, existing-customer/bereavement.html, and /bereavement) returned a Cloudflare technical-error page ("Error 1007") on WebFetch instead of the actual bereavement content — no route, phone number, or document list could be verified on the institution's own live page as of 2026-08-31. The only text on the error page (0345 716 6777, a general enquiries line) is not confirmed as the bereavement-specific route and was not used.
Phoenix Life — Phoenix Life's own death-notification page does not publish a single route — it routes by which company the policy was originally with, via a dropdown of legacy provider names (e.g. Peterborough, ReAssure): "To find the contact details for our customer centre team responsible for your policy, please choose the name of the company your policy was with before it became part of Phoenix Life." No single publishable phone number, email or postal address could be pinned to "Phoenix Life" as one entity on 2026-08-31.
The People's Pension — peoplespension.co.uk blocked every WebFetch attempt with HTTP 403 Forbidden — the beneficiary contact-us page (tried on both thepeoplespension.co.uk and the redirected www.peoplespension.co.uk), the bereavement-claim help page, the bereavement-form download, and the plain homepage all returned 403 with no body retrieved. No route, phone number, or document list could be verified on the institution's own live page as of 2026-08-31.
Spotify — no dedicated bereavement or deceased-account page exists on support.spotify.com — only Spotify Community forum threads and third-party guides describe the process; the one plausible official page (general Contact Us) makes no mention of death, bereavement, or deceased accounts. No route could be verified from Spotify's own page as of 2026-08-31.
Equifax UK — No bereavement/deceased-person notification route exists on equifax.co.uk as of 2026-08-31. Their own 'Death and credit reports' article (equifax.co.uk/resources/loans-and-credit/death-and-credit-reports.html) only explains the general concept ('It's important to notify credit reference agencies about the death... Once probate is obtained, the executor or administrator can request a copy of the deceased's credit report') without giving Equifax's own contact channel. Their Vulnerable Consumer Support hub (equifax.co.uk/customer-support/home), under 'Life Events > Dealing with the death of a friend or a loved one', links only to generic Knowledge Centre articles (registering a death, closing a bank account, inheritance tax) — again no Equifax-specific phone, email, postal address or form for a deceased-person/executor request. Their statutory-report page and downloadable application PDF (credit-report-application-form.pdf) are explicitly for a living person's own report only. A wrong or fabricated route here would be worse than no entry, so this institution is omitted.
TransUnion UK — No bereavement, deceased-person or executor route exists on transunion.co.uk as of 2026-08-31. A full-text read of their Consumer Support hub (transunion.co.uk/consumer/consumer-support, ~99,000 characters covering every published FAQ category — credit report basics, what's on your report, declined credit/disputes/corrections, their credit score, fraud & protecting your identity, and data/privacy/accessibility) contains zero mentions of 'deceased', 'death', 'bereavement' or 'executor'. Only the generic living-customer statutory-report contact channels are published (email UKConsumer@transunion.com, phone 0330 024 7574 Mon-Fri 8am-6pm, post to TransUnion Consumer Services Team, PO Box 647, Unit 4, Hull HU9 9QZ) — with no stated process or document list for someone acting on behalf of a person who has died. Publishing those generic channels as if they were a confirmed bereavement route would misrepresent what TransUnion's own page actually says, so this institution is omitted rather than guessed.

UK bereavement contacts

66 records, 13 sectors — the mark tells you which before you read the name.

§1Two services tell several organisations at once

Tell Us Once

One submission reaches

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Worth knowing

Death Notification Service

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§2The directory, organisation by organisation

Bank

Barclays

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HSBC UK

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Lloyds Bank

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Halifax

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NatWest

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Santander UK

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TSB

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Monzo

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Starling Bank

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Chase UK

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first direct

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Metro Bank

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Revolut UK

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The Co-operative Bank

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Virgin Money

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Tesco Bank

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Telecoms

BT

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giffgaff

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O2

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Plusnet

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TalkTalk

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Three UK

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Virgin Media

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Two services tell several organisations at once

The directory, organisation by organisation