{
  "id": "uk-bereavement-contacts",
  "title": "UK bereavement contacts directory",
  "description": "How to notify each major UK bank, energy, water, telecoms, insurance and government organisation that someone has died — each route read from that organisation's own published page and dated.",
  "publisher": {
    "name": "Valoren",
    "url": "https://valoren.uk"
  },
  "page": "https://valoren.uk/resources/uk-bereavement-contacts",
  "licence": {
    "id": "valoren-citation",
    "name": "Free to quote and cite with attribution",
    "url": "https://valoren.uk/verify",
    "note": "Quote any figure or row with attribution to Valoren and a link to the page it came from. Bulk redistribution of the dataset is not granted."
  },
  "record_count": 66,
  "last_checked": "2026-09-24",
  "next_check_due": "2027-03-23",
  "checked_by": "a person, prompted by scripts/bereavement-contacts-scan.mjs",
  "methodology": [
    "Every route was read from the organisation's own live page — not from a directory, a search result, or memory.",
    "Where a route could not be read, the organisation is left out and named as left out, with the reason.",
    "Each entry carries the date it was read. That date is the claim; the source link is the proof.",
    "A weekly watch re-checks every link and flags a page that has moved or a number that no longer appears. It cannot edit an entry — a person re-reads the page and re-stamps it."
  ],
  "coverage": {
    "included": "Banks, building societies, energy, water, telecoms, insurers, pension providers, digital accounts, post, credit reference and licensing bodies.",
    "notYet": "Most pension schemes (one provider so far), share registrars and investment platforms, and local-authority services.",
    "omittedBecause": "An organisation whose bereavement route could not be read from its own page is omitted and named in the page's omissions list, rather than guessed at."
  },
  "distribution": [
    {
      "format": "application/json",
      "url": "https://valoren.uk/data/uk-bereavement-contacts.json"
    },
    {
      "format": "text/csv",
      "url": "https://valoren.uk/data/uk-bereavement-contacts.csv",
      "bytes": 32662
    }
  ],
  "source_file": "src/data/bereavement-contacts.json",
  "generated_by": "scripts/generate-dataset-endpoints.mjs",
  "rows": [
    {
      "id": "tell-us-once",
      "organisation": "Tell Us Once",
      "sector": "Government",
      "route": "Set up by the registrar when you register the death — they either complete it with you or give you a unique reference number to use online or by phone.",
      "phone": "The registrar gives you the number to call (Relay UK available; a BSL video relay service exists)",
      "phone_hours": null,
      "online": "GOV.UK Tell Us Once service, using the reference number the registrar gives you",
      "email": null,
      "post": null,
      "source_url": "https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once",
      "checked": "2026-08-20",
      "institution_id": "tell-us-once"
    },
    {
      "id": "death-notification-service",
      "organisation": "Death Notification Service",
      "sector": "Multi-institution service",
      "route": "One free online submission notifies every member bank and building society at the same time.",
      "phone": null,
      "phone_hours": null,
      "online": "Free online form at deathnotificationservice.co.uk",
      "email": null,
      "post": null,
      "source_url": "https://www.deathnotificationservice.co.uk/",
      "checked": "2026-08-20",
      "institution_id": "death-notification-service"
    },
    {
      "id": "barclays",
      "organisation": "Barclays",
      "sector": "Bank",
      "route": "Online notification form (their stated first route — no call or visit needed), or phone, branch, or post.",
      "phone": "0800 068 2238, then option 2 for the bereavement team",
      "phone_hours": "Page cites its standard Monday-to-Friday line hours",
      "online": "\"Notify or add documents\" form on the page — you can return later to add documents",
      "email": null,
      "post": "Bereavement Service Centre, Barclays Bank PLC, PO Box 1495, Pallion Trading Estate, Sunderland SR5 9YB",
      "source_url": "https://www.barclays.co.uk/what-to-do-when-someone-dies/",
      "checked": "2026-08-20",
      "institution_id": "barclays"
    },
    {
      "id": "hsbc-uk",
      "organisation": "HSBC UK",
      "sector": "Bank",
      "route": "Online \"Share bereavement details\" portal, available 24 hours a day — their stated quickest route. Phone and branch alternatives.",
      "phone": "0800 085 1992 (+44 (0)114 252 0249 from outside the UK)",
      "phone_hours": "08:30–18:00 Monday to Friday, 09:00–14:00 Saturday, excluding public holidays",
      "online": "\"Share bereavement details\" portal — submit a notification, then use the reference number they send to upload documents later",
      "email": null,
      "post": null,
      "source_url": "https://www.hsbc.co.uk/help/life-events/bereavement/",
      "checked": "2026-09-02",
      "institution_id": "hsbc-uk"
    },
    {
      "id": "lloyds-bank",
      "organisation": "Lloyds Bank",
      "sector": "Bank",
      "route": "Online bereavement form — their stated quickest route. Phone alternative, seven days a week.",
      "phone": "0800 015 0012 (+44 (0)1733 261630 from abroad)",
      "phone_hours": "8am to 6pm, 7 days a week",
      "online": "Online bereavement service linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.lloydsbank.com/help-guidance/support-and-wellbeing/life-events/bereavement.html",
      "checked": "2026-08-20",
      "institution_id": "lloyds-bank"
    },
    {
      "id": "halifax",
      "organisation": "Halifax",
      "sector": "Bank",
      "route": "Online bereavement form — their stated quickest route. Same group bereavement line as Lloyds.",
      "phone": "0800 015 0012 (+44 (0)1733 261630 from abroad)",
      "phone_hours": "8am to 6pm, 7 days a week",
      "online": "Online bereavement form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.halifax.co.uk/helpcentre/support-and-wellbeing/life-events/bereavement.html",
      "checked": "2026-08-20",
      "institution_id": "halifax"
    },
    {
      "id": "natwest",
      "organisation": "NatWest",
      "sector": "Bank",
      "route": "Online form — their stated fastest route. Phone, webchat and branch alternatives, all open to next of kin, executors and solicitors.",
      "phone": "0800 161 5903 (Relay UK: 18001 0800 161 5903)",
      "phone_hours": "9am–5pm Monday to Friday, excluding bank holidays",
      "online": "\"Complete online form now\" on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.natwest.com/life-moments/bereavement.html",
      "checked": "2026-08-20",
      "institution_id": "natwest"
    },
    {
      "id": "santander-uk",
      "organisation": "Santander UK",
      "sector": "Bank",
      "route": "Online form, phone, branch or post — four published routes.",
      "phone": "0800 587 5870",
      "phone_hours": "8am–6pm Monday to Friday, 9am–2pm Saturday, closed Sunday",
      "online": "\"Notify us online\" form on the page",
      "email": null,
      "post": "Their Bereavement Centre — the page gives the address alongside the documents it wants sent there",
      "source_url": "https://www.santander.co.uk/personal/support/customer-support/bereavement",
      "checked": "2026-08-20",
      "institution_id": "santander-uk"
    },
    {
      "id": "nationwide",
      "organisation": "Nationwide Building Society",
      "sector": "Building society",
      "route": "Online form (via DocuSign) — their stated first step. Phone, branch and post alternatives.",
      "phone": "0800 464 30 18",
      "phone_hours": "Monday to Friday 9am–5pm, Saturday 9am–12pm, closed Sundays and bank holidays",
      "online": "\"Tell us securely online now\" — a DocuSign form",
      "email": null,
      "post": "Bereavement Services, Specialist Customer Support, Nationwide Building Society, Swindon, Wiltshire SN38 3FN",
      "source_url": "https://www.nationwide.co.uk/help/challenging-times/bereavement",
      "checked": "2026-08-20",
      "institution_id": "nationwide"
    },
    {
      "id": "tsb",
      "organisation": "TSB",
      "sector": "Bank",
      "route": "Online form — their stated fastest route, but photo ID is mandatory to complete it. Phone, video call and branch alternatives.",
      "phone": "0345 835 7834",
      "phone_hours": null,
      "online": "Online bereavement form (DocuSign) — needs a smartphone or tablet with a camera, photo ID, and an email address",
      "email": null,
      "post": null,
      "source_url": "https://www.tsb.co.uk/help-and-support/bereavement-and-coping-with-loss.html",
      "checked": "2026-09-24",
      "institution_id": "tsb"
    },
    {
      "id": "monzo",
      "organisation": "Monzo",
      "sector": "Bank",
      "route": "Online form at monzo.com/bereavements, or email. No phone route is published on their own bereavement pages.",
      "phone": null,
      "phone_hours": null,
      "online": "Form at monzo.com/bereavements — your email is verified first, then you can share details and upload documents",
      "email": "bereavements@monzo.com",
      "post": null,
      "source_url": "https://monzo.com/bereavements",
      "checked": "2026-08-20",
      "institution_id": "monzo"
    },
    {
      "id": "starling-bank",
      "organisation": "Starling Bank",
      "sector": "Bank",
      "route": "Phone or email, 24 hours a day, seven days a week — documents follow by email or post.",
      "phone": "020 7930 4450",
      "phone_hours": "24/7",
      "online": null,
      "email": "help@starlingbank.com — address it to the Bereavement Team",
      "post": "Bereavement Team, Starling Bank, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London E1 6PW",
      "source_url": "https://www.starlingbank.com/faq/customer-support/bereavement/",
      "checked": "2026-08-20",
      "institution_id": "starling-bank"
    },
    {
      "id": "aviva",
      "organisation": "Aviva",
      "sector": "Insurer",
      "route": "Online notification form, or phone if you would rather give the details by voice.",
      "phone": "0345 268 2194",
      "phone_hours": "Monday to Friday 9:00am–5:00pm",
      "online": "Bereavement notification form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.aviva.co.uk/help-and-support/contact-us/notify-us-of-a-bereavement/",
      "checked": "2026-08-20",
      "institution_id": "aviva"
    },
    {
      "id": "legal-and-general",
      "organisation": "Legal & General",
      "sector": "Insurer",
      "route": "It depends on the product. For life insurance, start a bereavement claim online through their Claims Portal, or call the bereavement claims line. Pensions, annuities, ISAs and later life mortgages each have their own route on L&G's Contact us page.",
      "phone": "0800 137 101 (life insurance bereavement claims) · 0800 009 3506 (Over 50s life insurance claims) · 0345 026 3858 (retirement income and annuities) · 0345 678 0020 (personal pensions with a policy starting 'S', ISAs and investments)",
      "phone_hours": "Life insurance claims lines Monday to Friday 9am–5.30pm; retirement, pension and ISA lines Monday to Friday 9am–5pm",
      "online": "Claims Portal for someone else's single-life policy (a joint policy is claimed through the online account), linked from this page. Annuities, workplace pensions and defined-benefit pensions each have their own online death-notification form, linked from their Contact us pages",
      "email": "life.claims@landg.com (life insurance bereavement claims)",
      "post": null,
      "source_url": "https://www.legalandgeneral.com/existing-customers/life-cover-support/",
      "checked": "2026-09-24",
      "institution_id": "legal-and-general"
    },
    {
      "id": "bt",
      "organisation": "BT",
      "sector": "Telecoms",
      "route": "Online form, or phone — the widest published hours of any entry here.",
      "phone": "0800 169 1663",
      "phone_hours": "8am–9pm Monday to Friday, 8am–8pm Saturday, 9am–6pm Sunday",
      "online": "Bereavement form on the page — you need the account number or the BT landline or mobile number",
      "email": null,
      "post": null,
      "source_url": "https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder",
      "checked": "2026-08-20",
      "institution_id": "bt"
    },
    {
      "id": "dvla",
      "organisation": "DVLA",
      "sector": "Government",
      "route": "Tell Us Once covers the driving licence and vehicle tax — but vehicles and personalised registrations still need telling separately.",
      "phone": "Contact DVLA through the help route on the page",
      "phone_hours": null,
      "online": "Via Tell Us Once, where it is available in your area",
      "email": null,
      "post": "DVLA, Swansea SA99 1AB — enclose the driving licence with your letter if you have it",
      "source_url": "https://www.gov.uk/tell-dvla-about-bereavement",
      "checked": "2026-08-20",
      "institution_id": "dvla"
    },
    {
      "id": "chase-uk",
      "organisation": "Chase UK",
      "sector": "Bank",
      "route": "Phone, post or email direct to Chase's own Bereavement Team; Chase also promotes the multi-bank Death Notification Service (DNS) online form first for people notifying several banks at once, which skips the death-certificate copy and ID checks and gets a reply within 10 working days.",
      "phone": "0800 376 3333 (from the UK) / +44 20 3493 0829 (from abroad)",
      "phone_hours": null,
      "online": "Death Notification Service (DNS) online form at deathnotificationservice.co.uk — a multi-bank service, not a Chase-only form; Chase say they'll respond within 10 working days",
      "email": "bereavements.uk@chase.com",
      "post": "Bereavement Team, Chase UK, PO Box 17507, Edinburgh, EH12 1PX — include a copy of the death certificate provided by a register office",
      "source_url": "https://www.chase.co.uk/gb/en/hub/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "chase-uk"
    },
    {
      "id": "first-direct",
      "organisation": "first direct",
      "sector": "Bank",
      "route": "Online form is first direct's own stated quickest way to notify them; a phone line (8am–10pm weekdays, shorter at weekends), any HSBC branch in person, post, or the multi-bank Death Notification Service are also offered.",
      "phone": "0113 276 6669 (UK) / +44 113 234 5678 (Channel Islands, Isle of Man and abroad)",
      "phone_hours": "8am–10pm Monday to Friday, 8am–7pm Saturday and Sunday",
      "online": "Online notification form at firstdirect.com/help/life-events/bereavement/ — first direct's own stated 'quickest and easiest way' to tell them",
      "email": null,
      "post": "first direct, Bereavement Support Team, 40 Wakefield Road, Leeds, LS98 1FD",
      "source_url": "https://www.firstdirect.com/help/life-events/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "first-direct"
    },
    {
      "id": "metro-bank",
      "organisation": "Metro Bank",
      "sector": "Bank",
      "route": "Email, phone, post, or visiting any Metro Bank store — Metro Bank present all four as equal options with none called out as quickest; email replies come within 3 working days, and only one notification to Metro Bank is needed to find all of the person's accounts with them.",
      "phone": "0203 824 4815",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": null,
      "email": "bereavement.services@metrobank.plc.uk",
      "post": "Metro Bank, One Southampton Row, London WC1B 5HA",
      "source_url": "https://www.metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "metro-bank"
    },
    {
      "id": "revolut-uk",
      "organisation": "Revolut UK",
      "sector": "Bank",
      "route": "Email only, to bereavement@revolut.com — Revolut don't take bereavement notifications by phone, post or online form. Existing customers can use in-app chat for general help, but the account-closure process itself runs entirely by email.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "bereavement@revolut.com",
      "post": null,
      "source_url": "https://help.revolut.com/help/more/legal-topics/what-happens-to-a-revolut-account-if-the-account-holder-passes-away/",
      "checked": "2026-08-31",
      "institution_id": "revolut-uk"
    },
    {
      "id": "co-operative-bank",
      "organisation": "The Co-operative Bank",
      "sector": "Bank",
      "route": "The Co-operative Bank's own stated easiest way is their NIVO mobile app, for uploading documents and messaging the bereavement team; an online bereavement instruction form, phone, or an in-branch appointment are also offered. No email address is published.",
      "phone": "03457 212 212 (current and savings accounts) / 0345 600 6000 (credit cards)",
      "phone_hours": "Monday to Friday 8am–6pm, Saturday and Sunday 9am–5pm",
      "online": "NIVO mobile app (upload documents and message the bereavement team), or an online bereavement instruction form on their website",
      "email": null,
      "post": "The Co-operative Bank Bereavement Team, PO Box 4931, Swindon, SN4 4PL",
      "source_url": "https://www.co-operativebank.co.uk/help-and-support/financial-support/major-life-events/bereavement",
      "checked": "2026-08-31",
      "institution_id": "co-operative-bank"
    },
    {
      "id": "virgin-money",
      "organisation": "Virgin Money",
      "sector": "Bank",
      "route": "Phone is the personal-banking bereavement team's primary route; an online upload form is offered as an alternative once you already have the death certificate. The page routes callers to a different number depending on account type (personal, Clydesdale/Yorkshire-origin, or business).",
      "phone": "0800 0121590 (personal banking accounts not originally opened with Clydesdale or Yorkshire Bank) / 0800 011 3238 (accounts originally opened with Clydesdale or Yorkshire Bank) / 0800 756 0800 (business accounts)",
      "phone_hours": "0800 0121590 (personal): Monday to Friday 8am–6pm, Saturday 8am–3pm, Sunday 10am–1pm / 0800 011 3238 (Clydesdale/Yorkshire-origin): Monday to Friday 9am–5pm only, no weekend service / 0800 756 0800 (business): Monday to Friday 8am–6pm",
      "online": "Online upload form at upload.virginmoney.com/bereavement/ — usable once you already have the death certificate; up to 10 documents, 25MB max each",
      "email": "BusinessBereavementTeam@virginmoney.com (business accounts only)",
      "post": null,
      "source_url": "https://uk.virginmoney.com/service/bereavement/",
      "checked": "2026-09-03",
      "institution_id": "virgin-money"
    },
    {
      "id": "leeds-building-society",
      "organisation": "Leeds Building Society",
      "sector": "Building society",
      "route": "Use the Death Notification Service, or contact Leeds directly by phone, email, or a branch appointment — no death certificate is needed to make the initial notification.",
      "phone": "03452 682 642",
      "phone_hours": "Mon–Fri 8am–6pm, Sat 9am–5pm; closed Sunday and bank holidays",
      "online": "Death Notification Service (deathnotificationservice.co.uk) — notifies Leeds and any other participating bank/building society; no death certificate needed to notify",
      "email": "customercare@leedsbuildingsociety.co.uk — include your name, number, address and relationship to the person who's died",
      "post": null,
      "source_url": "https://www.leedsbuildingsociety.co.uk/bereavement-support/",
      "checked": "2026-08-31",
      "institution_id": "leeds-building-society"
    },
    {
      "id": "skipton-building-society",
      "organisation": "Skipton Building Society",
      "sector": "Building society",
      "route": "Call or email the Bereavement team to notify them, or print and complete the Bereavement Notification Information Request Form and drop it off at your nearest branch or post it — for savings balances under £5,000, or for mortgage accounts, they may accept a scanned document by email instead of the original.",
      "phone": "0345 266 1209",
      "phone_hours": "9am–5pm, Monday to Friday",
      "online": null,
      "email": "skiptondirect-bereavementnotification@skipton.co.uk",
      "post": "Bereavement team, Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN",
      "source_url": "https://www.skipton.co.uk/help-and-support/extra-support/bereavement",
      "checked": "2026-08-31",
      "institution_id": "skipton-building-society"
    },
    {
      "id": "yorkshire-building-society",
      "organisation": "Yorkshire Building Society",
      "sector": "Building society",
      "route": "Use their online bereavement form, or call the team on 0345 166 9229 — you can also visit a branch or write in.",
      "phone": "0345 166 9229",
      "phone_hours": "9am–5pm, Monday to Friday",
      "online": "Online bereavement form at https://online.ybs.co.uk/public/contact_us/bereavement.do",
      "email": null,
      "post": "Bereavement Team, Customer Service Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ",
      "source_url": "https://www.ybs.co.uk/help/bereavement",
      "checked": "2026-08-31",
      "institution_id": "yorkshire-building-society"
    },
    {
      "id": "mandg-prudential",
      "organisation": "M&G / Prudential",
      "sector": "Insurer",
      "route": "Use the online bereavement notification tool — usually around 10 minutes to complete — or write to their Lancing address; the page publishes no working phone number (see notes).",
      "phone": null,
      "phone_hours": "Monday to Friday, 08:00–18:00",
      "online": "Online bereavement notification form (usually takes around 10 minutes to complete)",
      "email": null,
      "post": "Prudential, Lancing, BN15 8GB",
      "source_url": "https://www.mandg.com/existing/care-and-support/bereavement",
      "checked": "2026-08-31",
      "institution_id": "mandg-prudential"
    },
    {
      "id": "standard-life",
      "organisation": "Standard Life",
      "sector": "Insurer",
      "route": "Fill in the online bereavement form — Standard Life's stated easiest way to tell them a customer has died. The Death Certificate can be uploaded to the form, or sent later; a specialist from the Bereavements Team is in contact within 2 weeks of the form being submitted.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement Form at standardlife.co.uk/help/bereavement/bereavement-form",
      "email": null,
      "post": null,
      "source_url": "https://www.standardlife.co.uk/help/bereavement/bereavement-form",
      "checked": "2026-08-31",
      "institution_id": "standard-life"
    },
    {
      "id": "sunlife",
      "organisation": "SunLife",
      "sector": "Insurer",
      "route": "Call SunLife's UK claims line to start a death claim, or write to their Peterborough PO Box — no online claim form or email is published for insurance bereavement claims on this page.",
      "phone": "0800 008 6060",
      "phone_hours": "Monday to Friday, 8am–8pm",
      "online": null,
      "email": null,
      "post": "SunLife, PO Box 1395, Peterborough, PE2 2TR, United Kingdom",
      "source_url": "https://www.sunlife.co.uk/contact-us/claims/sunlife-insurance-claims/",
      "checked": "2026-08-31",
      "institution_id": "sunlife"
    },
    {
      "id": "nest-pensions",
      "organisation": "Nest Pensions",
      "sector": "Pension provider",
      "route": "Notify Nest online through their bereavement portal — the quickest way to get started — or call their bereavements team; claims are usually settled within 20–30 days of Nest receiving all the information needed.",
      "phone": "0300 020 1410",
      "phone_hours": "Monday to Friday, 8am–6pm",
      "online": "Nest Bereavement Portal at bereavements.nestpensions.org.uk",
      "email": null,
      "post": null,
      "source_url": "https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/member-has-died.html",
      "checked": "2026-08-31",
      "institution_id": "nest-pensions"
    },
    {
      "id": "giffgaff",
      "organisation": "giffgaff",
      "sector": "Telecoms",
      "route": "Email the bereavement team, or start a live chat request via the help page — either can close or keep the account, as you choose.",
      "phone": null,
      "phone_hours": null,
      "online": "Live chat request via the 'Submit a request to our team' button on this help page, or via Lifeledger",
      "email": "bereavementteam@giffgaff.com",
      "post": null,
      "source_url": "https://help.giffgaff.com/en/articles/242185-how-do-i-cancel-the-account-of-someone-who-passed-away",
      "checked": "2026-08-31",
      "institution_id": "giffgaff"
    },
    {
      "id": "o2",
      "organisation": "O2",
      "sector": "Telecoms",
      "route": "Choose 'Disconnect' or 'Transfer responsibility' on O2's bereavement page, or contact the Bereavement and Critical Illness team by phone, email or post.",
      "phone": "0800 090 18 20",
      "phone_hours": "7 days a week, 8am–9pm",
      "online": "'Disconnect' / 'Transfer responsibility' options at o2.co.uk/help/account/manage-your-account/bereavement, or notify via Life Ledger (app.lifeledger.com/o2)",
      "email": "Bereavement&Criticalillness@virginmediao2.co.uk",
      "post": "O2 Bereavement Team, PO Box Virgin Media O2 Sunderland SR43 4AA",
      "source_url": "https://www.o2.co.uk/help/account/manage-your-account/bereavement",
      "checked": "2026-08-31",
      "institution_id": "o2"
    },
    {
      "id": "plusnet",
      "organisation": "Plusnet",
      "sector": "Telecoms",
      "route": "Phone Plusnet directly to cancel or transfer the account — no online form.",
      "phone": "0330 1239 123",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.plus.net/help/my-account/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "plusnet"
    },
    {
      "id": "talktalk",
      "organisation": "TalkTalk",
      "sector": "Telecoms",
      "route": "Phone the dedicated bereavement team — no online form is offered.",
      "phone": "0345 172 0038",
      "phone_hours": "Monday–Friday 09:00–19:00, Saturday 09:00–18:00",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://help-centre.talktalk.co.uk/Manage_account/Change_of_circumstance/Our_bereavement_team",
      "checked": "2026-08-31",
      "institution_id": "talktalk"
    },
    {
      "id": "three-uk",
      "organisation": "Three UK",
      "sector": "Telecoms",
      "route": "Online bereavement form, or call the bereavement team directly.",
      "phone": "0333 338 1400",
      "phone_hours": "08:00–20:00 Monday to Friday, 09:00–18:00 Saturday and Sunday",
      "online": "Bereavement form linked from three.co.uk/vulnerability/major-life-event/bereavement-support",
      "email": null,
      "post": null,
      "source_url": "https://www.three.co.uk/vulnerability/major-life-event/bereavement-support",
      "checked": "2026-08-31",
      "institution_id": "three-uk"
    },
    {
      "id": "virgin-media",
      "organisation": "Virgin Media",
      "sector": "Telecoms",
      "route": "Download and submit the Bereavement Transfer form or the Bereavement Disconnect form, or call the bereavement line.",
      "phone": "0800 952 2302",
      "phone_hours": "8am–9pm, 7 days a week",
      "online": "Bereavement Transfer form or Bereavement Disconnect form, both linked from virginmedia.com/help/billing-and-payments/change-account-holder",
      "email": null,
      "post": null,
      "source_url": "https://www.virginmedia.com/help/billing-and-payments/change-account-holder",
      "checked": "2026-08-31",
      "institution_id": "virgin-media"
    },
    {
      "id": "vodafone-uk",
      "organisation": "Vodafone UK",
      "sector": "Telecoms",
      "route": "Call the dedicated bereavement team for free, or complete the online bereavement form — either closes the account, transfers it, moves it to Pay As You Go, or moves it to another network.",
      "phone": "0808 005 7450",
      "phone_hours": "Monday to Friday, 08:00–22:00; Saturday and Sunday, 08:00–20:00",
      "online": "Online bereavement form at vodafone.co.uk/vodafone-uk/bereavement/form/",
      "email": null,
      "post": null,
      "source_url": "https://www.vodafone.co.uk/help/account/report-a-bereavement",
      "checked": "2026-09-24",
      "institution_id": "vodafone-uk"
    },
    {
      "id": "eon-next",
      "organisation": "E.ON Next",
      "sector": "Energy",
      "route": "E.ON Next's own online form is described as \"the simplest way to get in touch\" and you don't need to be the legal executor to use it — or call/email their bereavements team directly.",
      "phone": "0808 501 5035",
      "phone_hours": "Monday to Thursday 9am–5pm, Friday 9am–4pm",
      "online": "Online bereavement notification form on eonnext.com/help/bereavements — described as \"the simplest way to get in touch\"",
      "email": "bereavement@eonnext.com",
      "post": null,
      "source_url": "https://www.eonnext.com/help/bereavements",
      "checked": "2026-08-31",
      "institution_id": "eon-next"
    },
    {
      "id": "octopus-energy",
      "organisation": "Octopus Energy",
      "sector": "Energy",
      "route": "Octopus's own stated route is Settld's free online form (Octopus pays for the service, Settld notifies them and handles the process) — or contact Octopus directly with the same details if you'd rather not use Settld.",
      "phone": null,
      "phone_hours": null,
      "online": "Settld's online bereavement notification form, linked from this page — free, paid for by Octopus",
      "email": null,
      "post": null,
      "source_url": "https://octopus.energy/help-and-faqs/articles/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "octopus-energy"
    },
    {
      "id": "ovo-energy",
      "organisation": "OVO Energy",
      "sector": "Energy",
      "route": "Fill out OVO's online bereavement form on their \"What to do if the account holder passes away\" page, or call/email their dedicated team directly.",
      "phone": "0330 175 9683",
      "phone_hours": null,
      "online": "Online bereavement form embedded on OVO's own bereavement help page",
      "email": "bereavement@ovoenergy.com",
      "post": "OVO Energy, PO BOX 3129, Worthing, BN11 9QS — include the account holder's name, policy number and/or full address to avoid delay",
      "source_url": "https://www.ovoenergy.com/help/article/bereavement",
      "checked": "2026-08-31",
      "institution_id": "ovo-energy"
    },
    {
      "id": "scottish-power",
      "organisation": "Scottish Power",
      "sector": "Energy",
      "route": "Call Scottish Power's bereavement team, or complete their bereavement notification form and email it in.",
      "phone": "0800 074 1986",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": null,
      "email": "contactus@scottishpower.com — attach a completed bereavement notification form",
      "post": null,
      "source_url": "https://www.scottishpower.co.uk/support-centre/bereavement",
      "checked": "2026-08-31",
      "institution_id": "scottish-power"
    },
    {
      "id": "utility-warehouse",
      "organisation": "Utility Warehouse",
      "sector": "Energy",
      "route": "Call Utility Warehouse's Bereavement Support team, or complete their bereavement form and email it back with any supporting documents.",
      "phone": "0333 005 8356",
      "phone_hours": null,
      "online": null,
      "email": "bereavement@uw.co.uk — or attach the completed bereavement form via the 'Email us' option, selecting 'Account management' then 'Bereavement Form Submission'",
      "post": null,
      "source_url": "https://help.uw.co.uk/article/bereavement/bereavement/what-should-i-do-if-the-account-holder-has-passed-away",
      "checked": "2026-08-31",
      "institution_id": "utility-warehouse"
    },
    {
      "id": "anglian-water",
      "organisation": "Anglian Water",
      "sector": "Water",
      "route": "Phone their bereavement line on 0800 141 2944, use live chat, complete their online form (offered explicitly as an alternative for anyone who'd rather not call), or write to them.",
      "phone": "0800 141 2944",
      "phone_hours": null,
      "online": "Online bereavement notification form; live chat also available when an agent is online",
      "email": null,
      "post": "Bereavement Support, Anglian Water, PO Box 4994, LANCING, BN11 9AL",
      "source_url": "https://www.anglianwater.co.uk/help-and-advice/water-care/bereavement-support",
      "checked": "2026-08-31",
      "institution_id": "anglian-water"
    },
    {
      "id": "severn-trent",
      "organisation": "Severn Trent",
      "sector": "Water",
      "route": "Complete their online form, message their WhatsApp virtual assistant, or call 0345 7500 500 (Mon–Fri, 9am–5pm) — these are Severn Trent's own channels; they also point to the third-party service Life Ledger.",
      "phone": "0345 7500 500",
      "phone_hours": "Monday to Friday, 09:00 to 17:00",
      "online": "Online bereavement form on the bereavement-support page",
      "email": null,
      "post": null,
      "source_url": "https://www.stwater.co.uk/my-account/bereavement-support/",
      "checked": "2026-08-31",
      "institution_id": "severn-trent"
    },
    {
      "id": "southern-water",
      "organisation": "Southern Water",
      "sector": "Water",
      "route": "Complete one of their online forms — change the account name, add executor's details, or close the account — with phone support on 0330 303 0368 if you need help filling them in.",
      "phone": "0330 303 0368",
      "phone_hours": null,
      "online": "Online forms: change the account name details, add executor's details, or close the account",
      "email": null,
      "post": null,
      "source_url": "https://www.southernwater.co.uk/help-and-support/tell-us-about-a-bereavement/",
      "checked": "2026-08-31",
      "institution_id": "southern-water"
    },
    {
      "id": "thames-water",
      "organisation": "Thames Water",
      "sector": "Water",
      "route": "Online form is their stated simplest way to notify them, or phone 0800 009 4976 (Mon–Fri, 9am–5pm) — a recorded message may suggest using the website instead, but Thames Water ask callers to stay on the line to reach a team member.",
      "phone": "0800 009 4976",
      "phone_hours": "Monday to Friday, 9am until 5pm",
      "online": "Online bereavement form, linked from the bereavement help page",
      "email": null,
      "post": null,
      "source_url": "https://www.thameswater.co.uk/help/account-and-billing/help-with-a-bereavement",
      "checked": "2026-08-31",
      "institution_id": "thames-water"
    },
    {
      "id": "united-utilities",
      "organisation": "United Utilities",
      "sector": "Water",
      "route": "Complete their online form (their stated primary route), or call 0800 912 7249 — no phone hours are published.",
      "phone": "0800 912 7249",
      "phone_hours": null,
      "online": "Online bereavement form on the bereavement-support page",
      "email": null,
      "post": null,
      "source_url": "https://www.unitedutilities.com/help-and-support/priority-services/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "united-utilities"
    },
    {
      "id": "yorkshire-water",
      "organisation": "Yorkshire Water",
      "sector": "Water",
      "route": "Phone 0345 1 24 24 24 or request a callback — Yorkshire Water say this is 'the best way' to tell them; there is no dedicated online bereavement form.",
      "phone": "0345 1 24 24 24",
      "phone_hours": "Mon-Fri 8am-6pm, Saturday 9am-5pm, Sunday and bank holidays closed",
      "online": "Request a callback via the 'Let us call you' form",
      "email": null,
      "post": "Yorkshire Water, PO Box 52, Bradford, BD3 7YD",
      "source_url": "https://www.yorkshirewater.com/bill-account/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "yorkshire-water"
    },
    {
      "id": "amazon-uk",
      "organisation": "Amazon UK",
      "sector": "Digital & online accounts",
      "route": "Email bereavement-support@amazon.co.uk — Amazon's bereavement team is the single point of contact. With just the death certificate and the email or phone number linked to the account, they can terminate subscriptions, stop recurring deliveries, or deactivate the account. Closing the account, or getting/sharing account information, needs the fuller proof of authorisation (probate or executor documentation) plus photo ID as well.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "bereavement-support@amazon.co.uk",
      "post": null,
      "source_url": "https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA",
      "checked": "2026-08-31",
      "institution_id": "amazon-uk"
    },
    {
      "id": "apple",
      "organisation": "Apple",
      "sector": "Digital & online accounts",
      "route": "If you're a named Legacy Contact, start a request on Apple's Digital Legacy site using your access key and the death certificate. Without a Legacy Contact, start an account-deletion request instead on the Digital Legacy site, or contact Apple Support directly.",
      "phone": null,
      "phone_hours": null,
      "online": "Legacy Contact access request at digital-legacy.apple.com; account-deletion request at digital-legacy-account.apple.com; general help via getsupport.apple.com",
      "email": null,
      "post": null,
      "source_url": "https://support.apple.com/en-gb/102431",
      "checked": "2026-08-31",
      "institution_id": "apple"
    },
    {
      "id": "facebook-meta",
      "organisation": "Facebook / Meta",
      "sector": "Digital & online accounts",
      "route": "Submit Meta's Special Request form online and choose whether to memorialise or remove the account — memorialisation needs an obituary, death certificate or memorial card; removal needs a death certificate.",
      "phone": null,
      "phone_hours": null,
      "online": "Special Request form at facebook.com/help/contact/228813257197480 — enter your name, contact email, and the deceased person's profile name, profile URL and account email",
      "email": null,
      "post": null,
      "source_url": "https://www.facebook.com/help/contact/228813257197480",
      "checked": "2026-08-31",
      "institution_id": "facebook-meta"
    },
    {
      "id": "google",
      "organisation": "Google",
      "sector": "Digital & online accounts",
      "route": "Use Google's online troubleshooter to choose one of the request types — closing the account, or requesting funds or content from it — Google reviews each request individually before deciding.",
      "phone": null,
      "phone_hours": null,
      "online": "Deceased-user account request troubleshooter at support.google.com/accounts/troubleshooter/6357590",
      "email": null,
      "post": null,
      "source_url": "https://support.google.com/accounts/troubleshooter/6357590?hl=en",
      "checked": "2026-08-31",
      "institution_id": "google"
    },
    {
      "id": "microsoft",
      "organisation": "Microsoft",
      "sector": "Digital & online accounts",
      "route": "If you know the account's sign-in details, sign in and close the account yourself. Without credentials, Microsoft's own page states it must first be formally served with a subpoena or court order before it will even consider releasing a deceased person's account content — no document-based next-of-kin submission route is published.",
      "phone": null,
      "phone_hours": null,
      "online": "Self-service: sign in with the account's own credentials and close it directly, if you have them",
      "email": null,
      "post": null,
      "source_url": "https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died",
      "checked": "2026-09-24",
      "institution_id": "microsoft"
    },
    {
      "id": "netflix",
      "organisation": "Netflix",
      "sector": "Digital & online accounts",
      "route": "If you have the account's sign-in details, cancel it yourself from the Account page. Without access, gather the account's email/phone number and the payment details currently used to pay for Netflix, then contact Netflix support to have the account cancelled on your behalf.",
      "phone": null,
      "phone_hours": null,
      "online": "Self-service cancellation via the Account page's Cancel Membership link; otherwise Netflix's Contact Us support channel",
      "email": null,
      "post": null,
      "source_url": "https://help.netflix.com/en/node/110165",
      "checked": "2026-08-31",
      "institution_id": "netflix"
    },
    {
      "id": "paypal-uk",
      "organisation": "PayPal UK",
      "sector": "Digital & online accounts",
      "route": "Email bereavement@paypal.co.uk (or write to PayPal's London office) with a cover sheet, the death certificate, and details to locate the account — PayPal reviews the documents and then closes or locks the account.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "bereavement@paypal.co.uk",
      "post": "5 Fleet Place, London, EC4M 7RD",
      "source_url": "https://www.paypal.com/uk/cshelp/article/how-do-i-close-the-paypal-account-of-a-deceased-relative-help220",
      "checked": "2026-08-31",
      "institution_id": "paypal-uk"
    },
    {
      "id": "royal-mail",
      "organisation": "Royal Mail",
      "sector": "Post",
      "route": "Redirecting a deceased person's mail is a separate 'Special Circumstances' service from Royal Mail's standard paid house-move redirection, and cannot be set up online — you apply at a Post Office branch or by post, showing documentation of your authority to act.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": "Download the Special Circumstances application form from Royal Mail's redirection page and post it, with the identification the form lists, to Royal Mail Redirection Centre, Cooper House, Lakeside, Festival Way, Stoke-on-Trent ST1 5RY",
      "source_url": "https://www.royalmail.com/personal/receiving-mail/redirection",
      "checked": "2026-09-24",
      "institution_id": "royal-mail"
    },
    {
      "id": "experian-uk",
      "organisation": "Experian UK",
      "sector": "Credit file",
      "route": "An executor or administrator sends Experian a copy of the Grant of Probate or Letters of Administration, proof of their own identity, and proof of their own address by post — ideally via a Statutory Credit Report application — to have the deceased's file marked and released. The page does not give a postal address directly; it directs requesters to Experian's separate Contact Us page for the address to send documents to.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.experian.co.uk/consumer/data-access/thirdparty.html",
      "checked": "2026-09-01",
      "institution_id": "experian-uk"
    },
    {
      "id": "british-gas",
      "organisation": "British Gas",
      "sector": "Energy",
      "route": "British Gas's own probate and bereavement page runs a 'How to let us know' flow, and states you don't need everything ready to start it — or call the dedicated team. They then update the records, check the account, and either close it or help transfer it.",
      "phone": "0330 808 3880",
      "phone_hours": "Monday to Friday, 9am–5pm",
      "online": "The 'How to let us know' flow on britishgas.co.uk/help-and-support/probate",
      "email": null,
      "post": null,
      "source_url": "https://www.britishgas.co.uk/help-and-support/probate",
      "checked": "2026-09-01",
      "institution_id": "british-gas"
    },
    {
      "id": "edf",
      "organisation": "EDF",
      "sector": "Energy",
      "route": "Email or call EDF's energy specialists. EDF asks for the same four things either way, and says the death certificate can follow later if you don't have it yet.",
      "phone": "03330 069 950",
      "phone_hours": "Monday to Thursday, 8am–6pm; Friday, 8am–4pm",
      "online": null,
      "email": "hello@edfenergy.com",
      "post": null,
      "source_url": "https://www.edfenergy.com/help-support/faq/bereavement-how-tell-us-about-death-edf-account-holder",
      "checked": "2026-09-17",
      "institution_id": "edf"
    },
    {
      "id": "tv-licensing",
      "organisation": "TV Licensing",
      "sector": "Licence",
      "route": "Two routes, and TV Licensing asks you to pick: transfer the licence to someone else at the same address, or cancel it and apply for a refund. Cancelling is an online form; transferring is a phone call.",
      "phone": "0300 131 1261",
      "phone_hours": "Monday to Friday, 08:30–18:30",
      "online": "The cancellation form linked from tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4",
      "email": null,
      "post": null,
      "source_url": "https://www.tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4",
      "checked": "2026-09-01",
      "institution_id": "tv-licensing"
    },
    {
      "id": "sky",
      "organisation": "Sky",
      "sector": "Telecoms",
      "route": "Sky's own bereavement article offers chat or phone through its 'Get in touch' panel, and says it can either change ownership of the Sky account to next of kin or partner, or cancel it completely.",
      "phone": null,
      "phone_hours": null,
      "online": "Chat with a Sky expert from the 'Get in touch' panel on sky.com/help/articles/deceased-sky-account-holder",
      "email": null,
      "post": null,
      "source_url": "https://www.sky.com/help/articles/deceased-sky-account-holder",
      "checked": "2026-09-01",
      "institution_id": "sky"
    },
    {
      "id": "ee",
      "organisation": "EE",
      "sector": "Telecoms",
      "route": "One online form. EE asks which service the account holder had — mobile, broadband (which may include home phone and TV), or both — and then asks whether you want the account closed or transferred to someone else.",
      "phone": null,
      "phone_hours": null,
      "online": "The 'Let us know an account holder has passed away' form at ee.co.uk/help/contact-ee/account-holder-passed",
      "email": null,
      "post": null,
      "source_url": "https://ee.co.uk/help/contact-ee/account-holder-passed",
      "checked": "2026-09-01",
      "institution_id": "ee"
    },
    {
      "id": "tesco-bank",
      "organisation": "Tesco Bank",
      "sector": "Bank",
      "route": "Phone their Estates team, or write to them freepost. Their page is explicit that you can tell them even if you are not the executor or next of kin.",
      "phone": "0345 071 6153",
      "phone_hours": "Monday to Friday 8:00am–6:00pm",
      "online": null,
      "email": null,
      "post": "Freepost Tesco Bank Estates Team, PO Box 27009, Glasgow G2 9EZ",
      "source_url": "https://www.tescobank.com/help/bereavement-support/",
      "checked": "2026-09-17",
      "institution_id": "tesco-bank"
    },
    {
      "id": "coventry-building-society",
      "organisation": "Coventry Building Society",
      "sector": "Building society",
      "route": "Three ways in: their online form, the NIVO secure messaging app, or a call to the dedicated bereavement team. A branch will also take it in person.",
      "phone": "0800 587 4565 (dedicated bereavement team)",
      "phone_hours": "Monday to Friday 8:00am–7:00pm; Saturday 9:00am–2:00pm; closed Sundays and bank holidays",
      "online": "Online bereavement form, or the NIVO app — which lets you notify them, upload documents and message the bereavement team in one place",
      "email": null,
      "post": null,
      "source_url": "https://www.coventrybuildingsociety.co.uk/member/help/member-support/register-a-bereavement.html",
      "checked": "2026-09-17",
      "institution_id": "coventry-building-society"
    },
    {
      "id": "axa-uk",
      "organisation": "AXA",
      "sector": "Insurer",
      "route": "Phone the line for the policy type. AXA publishes a different number for each — there is no single bereavement number.",
      "phone": "Car 0330 024 1158 · Home 0330 024 1235 · Van 0330 159 1509 · Landlord 0330 159 1512 · Business 0330 159 1508",
      "phone_hours": "Car and home: Monday to Friday 8:00am–8:00pm, Saturday 9:00am–5:00pm, closed Sunday. Van, landlord and business: Monday to Friday 8:00am–6:00pm, closed weekends and bank holidays.",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.axa.co.uk/additional-support/bereavement/",
      "checked": "2026-09-17",
      "institution_id": "axa-uk"
    },
    {
      "id": "admiral",
      "organisation": "Admiral",
      "sector": "Insurer",
      "route": "Phone, live chat or post. A second number exists purely to book a call back if you would rather not wait.",
      "phone": "0333 234 9971",
      "phone_hours": "Monday to Friday 8:00am–7:00pm",
      "online": "Live chat from their help hub — Monday to Friday 7:00am–8:30pm, Saturday and Sunday 9:00am–5:30pm",
      "email": null,
      "post": "Admiral Group, David Street, Cardiff CF10 2EH",
      "source_url": "https://www.admiral.com/help-support-hub/life-events/bereavement",
      "checked": "2026-09-17",
      "institution_id": "admiral"
    },
    {
      "id": "scottish-widows",
      "organisation": "Scottish Widows",
      "sector": "Pension provider",
      "route": "Online form is the quickest. Then send the death certificate — original or a certified copy — and they start the claim.",
      "phone": "0345 601 4179 (workplace pensions, life insurance, Retirement Account, Ready-Made Pension, annuities) · 0345 716 6764 (personal pensions) · 0345 300 4455 (older personal pensions from Lloyds TSB) · 0345 300 2540 (savings and investments — OEICs, ISAs, bonds)",
      "phone_hours": "Monday to Friday 9:00am–5:00pm; closed weekends and bank holidays",
      "online": "Bereavement notification form on the page",
      "email": "mailbox.estates@scottishwidows.co.uk (for a copy of the death certificate)",
      "post": null,
      "source_url": "https://www.scottishwidows.co.uk/contact-us/bereavement.html",
      "checked": "2026-09-17",
      "institution_id": "scottish-widows"
    }
  ]
}